Rocio Verduzco
California Appellate Project
Los Angeles,CA
2
Languages
21
years of professional experience
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Receptionist
2 Years 6 Months- Kept reception area clean and neat to give visitors positive a positive first impression.
- Answered phone promptly and directed incoming calls to the correct offices.
- Tracked important information in Excel spreadsheets, Microsoft word and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Organized, maintained and updated information in computer databases.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
Shift Lead
15 Years 6 Months- (626) 281-1637
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to ensure timely restocking of merchandise.
- Monitored inventory levels, reporting discrepancies for prompt resolution.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Receptionist, File Clerk
1 Year 11 Months- Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
- Coordinated communications between clients and mortgage specialists to facilitate timely responses.
- Streamlined client intake procedures, reducing processing time and improving customer satisfaction rates.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
Sales Associate
1 Year 2 Months- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to promote efficiency.
Education
High school diploma - Child Development
- Extracurricular Activities: Child development.
- Preschool Teacher/ Caregiver
Skills
Database management
Office administration
Document creation
File management
Organizational skills
Time management
Multitasking and prioritization
Attention to detail
Effective communication
Client communication
Word processing
Microsoft office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
California Appellate Project
02.2024 - CurrentRead More
Shift Lead
Walgreens
08.2008 - 02.2024Read More
Receptionist, File Clerk
IRA Mortgage
08.2006 - 07.2008Read More
Sales Associate
Moe’ S Burrito
06.2005 - 08.2006Read More
Woodrow Wilson H.S
High school diploma from Child Development
Read More