Rocky Wade
New Concord
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for being a fast learner, hard worker, motivated and reliable.
Overview
17
17
years of professional experience
1991
1991
years of post-secondary education
Work History
Customer Service Specialist
Ameritech
Canton
11.1996 - 06.2008
- Maintained product knowledge to assist customers effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Operated Derrick and Telsta trucks for telephone pole to be set and hanging new aerial cables.
- Troubleshooting and repaired customer home phone service issues.
Unit level communications maintainer
Us. Army 82nd Airborne division
Fort Bragg
01.1991 - 01.1995
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to day to day duties.
- Earned an Honorable discharge.
Education
General Education Diploma
Buffalo, NYSkills
- Product knowledge
- Customer support
- Problem resolution
- Service troubleshooting
- Heavy equipment experience
- Lawn and tree care
- Basic electronics
- Technical training
- Team collaboration
Timeline
Customer Service Specialist
Ameritech
11.1996 - 06.2008
Unit level communications maintainer
Us. Army 82nd Airborne division
01.1991 - 01.1995
General Education Diploma