Summary
Overview
Work History
Education
Skills
Timeline
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Rodeneysha Green

Rockford,IL

Summary

Experienced and detail-oriented professional with 5 years of customer service expertise, actively seeking a challenging role as a Claims Processor. Proficient in data entry, EHR systems, and ACA healthcare claims processing. Demonstrated success in effectively handling eligibility inquiries and resolving complex customer concerns with efficiency.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Teleperformance
06.2024 - Current
  • Address customer inquiries and provide comprehensive technology support to ensure issue resolution
  • Coordinate and schedule on-site service appointments for complex technical problem resolution
  • Troubleshoot diverse customer concerns, escalate cases as necessary, and effectively communicate solutions via email

Claims Processor

SYKES
05.2022 - 07.2023
  • Interpreted and applied guidelines and procedures.
  • Performed data entry for health claim processing.
  • Enhanced claims processing through targeted process improvements.
  • Diagnosed and rectified claim discrepancies.
  • Analyzed and determined claim outcomes according to policies.

Claims Processor

Capital One
03.2021 - 06.2022
  • Consistently verified and accurately entered claim information.
  • Diagnosed and addressed claims concerns swiftly.
  • Created comprehensive records to monitor claim progress.

Assembler/Team Leader

Magna
01.2016 - 01.2019
  • Oversaw daily task coordination and schedule management to maintain efficient team workflow and meet project deadlines
  • Assembled components into final products with a focus on maintaining high-quality standards through meticulous inspections
  • Conducted comprehensive training for new staff on assembly processes, enhancing team skill set and productivity
  • Managed the replenishment of station supplies, ensuring seamless production operations and support
  • Executed data entry tasks for shipping and receiving, ensuring accuracy and timely processing of inventory

Retail/Sales Associate

Macy's
11.2015 - 02.2016
  • Processed transactions efficiently, ensuring accurate cash handling and prompt customer service
  • Organized merchandise and fostered positive customer relationships through attentive service

Facer/Customer Service

Jewel Osco
01.2008 - 01.2009
  • Ensured a clean and organized store environment, effectively arranging merchandise and maintaining orderly aisles
  • Provided customer assistance, addressing inquiries and guiding patrons to desired products with professionalism

Education

Diploma - Medical Billing and Coding

Rockford Career College
Rockford, IL
09.2019

Skills

  • Spreadsheets
  • Database
  • Data Entry
  • Word Processing
  • Microsoft Word
  • Excel
  • PowerPoint
  • Active Listening
  • Communication
  • Leadership
  • Problem-Solving
  • Time Management
  • Self-Motivation
  • Multitasking
  • Empathy
  • Patience
  • Politeness
  • Etiquette
  • Organization
  • Time-Consciousness
  • Tech Savvy
  • QNXT SYSTEMS
  • Detail-oriented
  • Team Player
  • Resourcefulness
  • Microsoft Office
  • Electronic Health Records
  • Billing Or Coding Processes

Timeline

Customer Service Representative

Teleperformance
06.2024 - Current

Claims Processor

SYKES
05.2022 - 07.2023

Claims Processor

Capital One
03.2021 - 06.2022

Assembler/Team Leader

Magna
01.2016 - 01.2019

Retail/Sales Associate

Macy's
11.2015 - 02.2016

Facer/Customer Service

Jewel Osco
01.2008 - 01.2009

Diploma - Medical Billing and Coding

Rockford Career College

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Rodeneysha Green