Roderick Thompson
Memphis,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Shift Manager
Krystals Resturant
Gadsden, Alabama
07.2020 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Enforced safety standards throughout the store including proper use of equipment.
Line Leader
Koch's Food
Glencoe , AL
02.2017 - 06.2020
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
- Maintained accurate records of line performance, employee hours worked, and inventory levels.
- Developed strategies for improving operational efficiency and productivity.
- Performed regular inspections of equipment to identify maintenance needs or potential issues.
- Ensured that all team members followed company policies and regulations regarding safety, work environment, attendance.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Conducted monthly performance reviews with direct reports to discuss progress towards goals.
- Analyzed data from previous shifts to identify areas for improvement in processes or operations.
- Assisted in troubleshooting problems related to production line equipment or processes when needed.
Cashier
Burger King
Gadsden, Alabama
04.2015 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Gadsden City High
Gadsden, AL05-2017
Skills
- Schedule oversight
- Shift checklists
- Shift leadership
- Reporting and documenting
- Accurate money handling
- Training and mentoring
- Opening and closing procedures
- Inventory controls
- Workforce training
- Oversee safety
- Technical Writing
- Activity reporting
- Monitor production
- Problem-solving aptitude
- New product introductions strategies
- Risk Assessment
- Priority management
- Machine Operation
- Delegation skills
- Budgeting and forecasting
- Safety program enforcement
- Performance Evaluations
- Professionalism
- Operational Efficiency
- Multitasking
- Inventory Control
- Production cycling
- Performance reporting
- Line maintenance
- Equipment and machine maintenance
- Plant Operations
- Team building
- Safety Protocols
- Workflow Coordination
Timeline
Shift Manager
Krystals Resturant
07.2020 - Current
Line Leader
Koch's Food
02.2017 - 06.2020
Cashier
Burger King
04.2015 - 11.2019
High School Diploma -
Gadsden City High