Rodherly AMBROISE
Williamstown,NJ
Summary
Dependable professional with extensive experience in supporting daily operations and collaborating within team environments. Demonstrated strong communication skills and attention to detail, resulting in enhanced customer satisfaction and conflict resolution. Proven ability to meet deadlines while maintaining an organized workspace and ensuring safety. Committed to delivering quality service and contributing to organizational success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Home Depot
Avon, Massachusetts
05.2024 - 07.2025
- Delivered effective customer service by swiftly resolving complaints, enhancing customer loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided customer support by answering inquiries and resolving issues.
- Guided customers in product selection and provided tailored recommendations, improving overall shopping experience.
- Initiated conversations with customers to understand needs and resolve issues.
- Educated customers on product features and promotions effectively.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Fostered strong customer relationships through engaging interactions, contributing to higher customer retention.
- Collaborated with team members to improve service quality and efficiency.
- Participated in training sessions to enhance product knowledge and skills.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
Delivery Driver
amazon DSP
Bridgewater, Massachusetts
07.2024 - 06.2025
- Delivered packages efficiently within designated routes and timeframes.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions to ensure timely deliveries.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated with dispatch about delays or issues to maintain efficient operations.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel levels throughout shift and refueled to maintain operational efficiency.
- Inspected tires for proper inflation before starting each delivery route. for proper inflation before leaving on each route.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips.
- Trained new drivers on best practices and safety protocols to enhance team performance.
Warehouse Worker
DXL Group
Canton, Massachusetts
02.2024 - 06.2024
- Operated forklifts to efficiently transport materials, ensuring timely movement within warehouse.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assisted in loading and unloading shipments from delivery vehicles.
- Provided assistance in loading and unloading containers from ships and trains.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Packaged boxes and stock using organizational guidelines.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Collaborated with team members to enhance workflow and improve overall warehouse efficiency.
- Maintained cleanliness and safety standards throughout the work area.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Trained new employees on warehouse procedures and safety protocols to ensure compliance and safety.
- Wrapped items securely to prevent damage during transport. by wrapping in cling film, padded moving blankets and tape.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Education
High School Diploma -
Blaise Pascal
Haiti06-2016
Skills
- Customer support
- Product knowledge
- Conflict resolution
- Team collaboration
- Sales assistance
- Customer relationship management
- Delivery navigation
- Safety compliance
- Forklift operation
- Warehouse organization
- Problem solving
- Active listening
- Adaptability and flexibility
- Store maintenance
- Route management
- Follow-up skills
- Retail sales customer service
Languages
English
Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Delivery Driver
amazon DSP
07.2024 - 06.2025
Customer Service Representative
Home Depot
05.2024 - 07.2025
Warehouse Worker
DXL Group
02.2024 - 06.2024
High School Diploma -
Blaise Pascal