Rodnae Squire
Schenectady,NY
Summary
Dynamic leader with a proven track record at Ocean State Job Lot, enhancing operational efficiency and team motivation. Excelled in multi-unit management and workforce planning, boosting customer satisfaction significantly. Skilled in critical thinking and leadership development, adept at fostering strong relationships and achieving ambitious targets.
Overview
9
9
years of professional experience
Work History
Area Supervisor
Ocean State Job Lot
Schenectady, NY
05.2021 - Current
- Planned sequence of operations and established schedule.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired sales team in upselling techniques.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Tracked hours and inventory usage, preparing reports to ensure accuracy and accountability.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Implemented markdowns on clearance items to enhance store sales and improve inventory turnover. and relocated merchandise to proper store areas.
- Conducted examination of incoming inventory to verify product condition and maintain stock accuracy., merchandised shelves and prevented shrinkage.
Operations Manager
CVS Pharmacy
Schenectady, 12308
08.2025 - 11.2026
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Oversaw scheduling to maintain appropriate staffing levels and service quality.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated daily operations to ensure optimal pharmacy workflow.
- Implemented safety protocols to enhance workplace compliance and employee safety.
- Supervised the day-to-day workflow of employees to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve the business plan and profitability goals.
- Developed training materials for new hires to ensure consistent operational standards.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Customer Service Manager
Burlington
Schenectady, New York
03.2026 - 06.2026
- Managed daily operations of a customer service team in a retail environment.
- Oversaw resolution of customer inquiries and complaints effectively.
- Developed and implemented customer service policies for improved service quality.
- Trained and mentored staff on customer interaction best practices.
- Analyzed customer feedback to enhance service delivery strategies.
- Coordinated schedules and assignments for optimal team performance.
- Collaborated with other departments to address customer needs efficiently.
Home Care Aide
Broadway Healthcare
Schenectady
09.2020 - 06.2021
- Provided companionship to patients, fostering positive relationships and emotional well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping tasks to create a clean and comfortable environment for patients.
- Assisted patients with dressing, grooming, and feeding, enabling adaptation to mobility restrictions.
- Planned, prepared, and served meals and snacks according to dietary needs, supporting nutritional health.
Shift Leader
Sonic Drive-in
Latham, NY
07.2017 - 08.2020
- Trained new employees and delegated daily tasks to enhance team efficiency.
- Maintained clean and safe work environment, ensuring compliance with safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and provided effective solutions to enhance customer satisfaction.
Education
Health Care
Mildred Elley
Albany, NYSkills
- Production Management
- Operational Efficiency
- Project Management
- Workforce Planning
- Team Management
- Task Delegation
- Multi-unit management
- Financial Oversight
- Customer Service Management
- Team Building and Motivation
- Leadership Development
- Critical Thinking
- Adaptable to Changing Demands
- Relationship Building
Timeline
Customer Service Manager
Burlington
03.2026 - 06.2026
Operations Manager
CVS Pharmacy
08.2025 - 11.2026
Area Supervisor
Ocean State Job Lot
05.2021 - Current
Home Care Aide
Broadway Healthcare
09.2020 - 06.2021
Shift Leader
Sonic Drive-in
07.2017 - 08.2020
Health Care
Mildred Elley