Rodneil A. Mitchell
Jacksonville
Summary
Intelligent, able-bodied college graduate dedicated to Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results while seeking to begin a career in auto appraising.
Overview
8
8
years of professional experience
Work History
Call Center Representative
MCI Communications
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Pizza Delivery Driver
Domino's
08.2022 - 01.2024
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
Warehouse Employee
Amazon
05.2021 - 06.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Cashier/Front End Service Clerk
Publix
11.2016 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
BBA Degree - Marketing
Jacksonville University
Jacksonville, Florida05.2021
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Cash Register Operations
- Microsoft PowerPoint
- Skilled in Microsoft Office
- Proficiency in Microsoft Office and G Suite
- Critical Thinking
- Excellent Attention to Detail
- Honest
- Proactive Self-Starter
- Quality Assurance
- Customer Service
Timeline
Call Center Representative
MCI Communications
11.2023 - Current
Pizza Delivery Driver
Domino's
08.2022 - 01.2024
Warehouse Employee
Amazon
05.2021 - 06.2022
Cashier/Front End Service Clerk
Publix
11.2016 - 05.2021
BBA Degree - Marketing
Jacksonville University
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