Rodney Adams
Midwest City,OK
Summary
Dynamic manager with a proven track record at Cricket Wireless, excelling in team training and sales strategy development. Enhanced store performance through effective inventory management and conflict resolution, driving customer satisfaction and engagement. Recognized for fostering strong relationships and implementing operational improvements that elevated service delivery.
Overview
10
10
years of professional experience
Work History
Manager
Cricket Wireless
Del City, OK
05.2024 - 11.2025
- Implemented sales strategies to boost customer engagement and increase revenue.
- Streamlined daily operations to improve store performance and elevate customer satisfaction.
- Trained and developed team members to improve service delivery and product knowledge.
- Oversaw scheduling, ensuring adequate staffing during peak hours and events.
- Monitored inventory levels and coordinated stock replenishment to ensure optimal product availability.
- Coached and mentored team members, effectively addressing performance issues to enhance overall service quality.
- Evaluated staff performance regularly to foster continuous improvement.
- Ensured compliance with company policies across all operational activities.
Sales supervisor
Cricket Wireless
Midwest City, OK
03.2023 - 12.2024
- Supervised daily sales operations, enhancing customer service and optimizing staff performance.
- Trained staff on product knowledge and customer service techniques to improve customer satisfaction.
- Implemented promotional strategies to increase customer engagement and drive sales.
- Analyzed sales data to identify trends and refine sales strategies, contributing to increased sales effectiveness.
- Resolved difficult customer situations promptly, maintaining positive relationships.
- Maintained customer relationships through regular follow-up communications.
- Monitored inventory levels, coordinating stock replenishment to prevent shortages.
- Processed cash, credit, and check transactions using POS system and cash register.
Warehouse supervisor
Hoffman's Furniture
Moore, OK
01.2016 - 02.2023
- Supervised warehouse operations to enhance product handling and storage efficiency.
- Trained staff on safety protocols and equipment operation, reducing potential risks.
- Implemented process improvements that significantly enhanced workflow efficiency.
- Coordinated inventory management, maintaining accurate stock levels consistently.
- Scheduled shifts and assigned employees for optimal operational coverage.
- Collaborated with logistics teams to streamline shipping and receiving processes.
- Resolved operational issues promptly, maintaining high productivity levels.
- Conducted inspections regularly to maintain cleanliness and organizational standards.
Education
GED -
Penn Foster High school
Scranton, PA04.2015
Skills
- Team training and leadership
- Inventory management
- Sales strategy development
- Cash handling
- Conflict resolution
- Time management
- Staff scheduling
- Customer service excellence
- Operations management
- Work prioritization
- Relationship building
Timeline
Manager
Cricket Wireless
05.2024 - 11.2025
Sales supervisor
Cricket Wireless
03.2023 - 12.2024
Warehouse supervisor
Hoffman's Furniture
01.2016 - 02.2023
GED -
Penn Foster High school