Rodney Brewer
Mc Kee,KY
Summary
A compilation of skills aquired from different fields.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
06.2025 - Current
- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Utilized DoorDash app for real-time order tracking and customer communication.
- Maintained high customer satisfaction through professional interactions and problem resolution.
- Implemented best practices for vehicle maintenance and safe driving standards.
Transaction Processor I
Conduent Business Solutions
11.2023 - 06.2025
- Processed high-volume transactions with accuracy and efficiency to ensure timely financial reconciliation.
- Reviewed and verified transaction data against source documents to maintain integrity of financial records.
- Partnered with various departments to improve workflow efficiency.
- Instructed new hires in transaction processing to ensure adherence to quality.
Assembly Technician
Qualex Machining
06.2022 - 09.2023
- Operating manufacturing machines and equipment
- Building components or assembling pieces into completed products
- Using a range of tools, such as welding or machining
- Placing, labeling, and inspecting products for quality and accuracy
- Loading orders for shipments
- Checking supplies and inventories
- Keeping the production area clean and orderly
- Following health and safety guidelines and sanitary regulations
Deputy Jailer
Jackson County Detention Center
09.2019 - 06.2022
- The duties of a deputy jailer at Jackson County Detention Center include performing booking and processing of inmates.
- Searching inmates for contraband
- Obtaining arrest reports from law enforcement
- Fingerprinting incoming inmates
- Coordinating holds with other agencies
- Performing full-body searches of inmates
- Sorting and processing inmate property
- Interviewing and sorting inmates into cell blocks based on received information.
- Periodic cell observation checks, or walk throughs, where the deputy must verify all inmates are alive and well, along with observing for any rule's violations.
- Using physical force when necessary to resolve an escalated situation.
Warehouse Associate
Kelly Services
12.2018 - 04.2019
- Received items to stock warehouses. Unpacked merchandise, equipment, supplies, materials.
- Counted items received. Logged items received.
- Labeled items with identification tags. Stored items in warehouses.
- Inspected inventory for damage. Disposed of damaged stock.
- Maintained electronic records of inventories. Cleaned and maintained storage areas.
- Operated pallet jacks. Followed all safety procedures.
- Examined and inspected stock items for wear and defects, reporting any damage to supervisors.
- Issued and distributed materials, products, parts, and supplies to customers and coworkers, based on information from incoming requisitions.
- Kept records on the used and/or damage of stock and stock handling equipment.
- Marked stock items using identification tags, stamps, electric marking tools, and other labeling equipment.
- Packed and unpack items to be stocked on shelves in stockrooms, warehouses, and storage yards.
- Prepared products, supplies, equipment, and other items for used by adjusting, repairing and assembling them as necessary.
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers.
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, and other areas.
- Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies and adjusted errors.
Roadside Assistance Counselor
AAA Hamburg
11.2018 - 12.2018
- Used software tools including: Word, Google Maps, and AAA software for recording a service call.
- Spoke with customers by phone. Provided information about products and services.
- Took and recorded orders. Received and processed incoming phone calls from customer or client base.
- Recorded details of customer transactions, interactions, inquiries, complaints, comments.
- Prioritized data entry daily to ensure customers' needs were met.
- Ensured that appropriate changes were made to resolve customer concerns.
- Effectively identified customer concerns over the phone.
- Referred unresolved customer grievances for further investigation.
- Communicated with a clear, distinct voice. Maintained a positive and professional phone demeanor.
- Checked to ensure that appropriate changes were made to resolved customers' problems.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtained and examined all relevant information to assessed validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Referred unresolved customer grievances to designated departments for further investigation.
Warehouse Associate
Kelly Services
10.2017 - 11.2018
- Received items to stock warehouses. Unpacked merchandise, equipment, supplies, materials.
- Counted items received. Logged items received.
- Labeled items with identification tags. Stored items in warehouses.
- Inspected inventory for damage. Disposed of damaged stock.
- Maintained electronic records of inventories. Operated pallet jacks.
- Followed all safety procedures. Used basic math.
- Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Issued and distributed materials, products, parts, and supplies to customers and coworkers, based on information from incoming requisitions.
- Kept records on the used and/or damage of stock and stock handling equipment.
- Marked stock items using identification tags, stamps, electric marking tools, and other labeling equipment.
- Packed and unpack items to be stocked on shelves in stockrooms, warehouses, and storage yards.
- Prepared products, supplies, equipment, and other items for used by adjusting, repairing and assembling them as necessary.
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers.
- Received and counted stock items, and recorded data manually and using computer.
- Recommended disposal of excess, defective, and obsolete stock.
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, and other areas.
- Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies and adjusted errors.
TSA Customer Care Representative
Senture LLC
05.2012 - 03.2014
- Helping customers with complaints and questions
- Giving customers information about products and services
- Taking orders
- Processing returns
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
Coventry Customer Service Representative
Senture
08.2011 - 12.2011
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Education
Associates - Criminal Justice
Somerset Community College
05.2019
Associate's Degree - General Studies
Somerset Community College
01.2011
High School Diploma -
Jackson County High School
01.2007
Skills
- Customer service
- Database
- Database Administration
- Inventory
- Materials Management
- Warehouse Associate
- Basic
- Customer Relations
- Data Entry
- Directing
- Inventory Management
- Math
- Microsoft Word
- Recording
- Repair
- Reports
- Safety
- Scheduling
- Teaching
- Telephone Skills
- Transportation
Timeline
Delivery Driver
DoorDash
06.2025 - Current
Transaction Processor I
Conduent Business Solutions
11.2023 - 06.2025
Assembly Technician
Qualex Machining
06.2022 - 09.2023
Deputy Jailer
Jackson County Detention Center
09.2019 - 06.2022
Warehouse Associate
Kelly Services
12.2018 - 04.2019
Roadside Assistance Counselor
AAA Hamburg
11.2018 - 12.2018
Warehouse Associate
Kelly Services
10.2017 - 11.2018
TSA Customer Care Representative
Senture LLC
05.2012 - 03.2014
Coventry Customer Service Representative
Senture
08.2011 - 12.2011
Associates - Criminal Justice
Somerset Community College
Associate's Degree - General Studies
Somerset Community College
High School Diploma -
Jackson County High School