Rodney J. Johnson
Sapulpa
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GRS/ALLSTATE
02.2022 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Marketing Rep
DSG Marketing
01.2016 - Current
- Marketing internet advertising through banner ads
- Provide great customer service to current customer base
- Develop new business relationship in assigned territory.
RemX Staffing/McKesson
09.2021 - 02.2022
- Oncology Intake
- Interview patient and/or physician's office to obtain medical history and patient demographic information and documents
- Pre-register patient cases by entering complete and accurate information
- Documents pertinent information and efforts in computer system based upon department documentation standards system
Sales Agent
National General Insurance Company
07.2020 - 05.2021
- Insurance Property & Casualty
- Auto Insurance Coverage
- Homeowners Coverage Policy
- Inbound Call Center - WFH
Compliance Sale Rep (DOT)
Dot Compliance Group
02.2017 - 10.2019
- Market Dot compliance to truck driver and business with trucks
- Sold compliance as unified carrier registration (ucr)
- Sold drug/alcohol random drug testing compliance.
Business Development Manager
Mr
05.2014 - 12.2015
- Develop and maintain new business relationships
- Provide outstanding customer support while up selling services
- Speak at events and host presentations for new business.
Account Manager/Team Lead
National Security Exchange
05.2011 - 05.2014
- Maintain 97% or better retention rate for the department
- Oversee budget for cancellation accounts
- Provide continuous on the job training to maintain up to product knowledge
Mortgage Banker
Nations Reliable Lending
12.2010 - 03.2011
- Facilitate the process of residential mortgage loan, example, pulling credit, ordering appraisal
- Negotiate the mortgage loan fees, origination fees, point fees, ordering title
- Disclose all loan documents; handle correspondence between borrower and lender prior to closing of loan.
Loan Modification /Debt Settlement Sales Rep
Jess Loan Services
12.2008 - 08.2010
- Facilitate application process, work as negotiator to achieve favorable terms and conditions
- Respond to inquiries and customers in database and evaluate opportunity for modification
- The ability to close Real Estate Deals and Debt Settlement in addition to Loan Modifications
Education
ABC Bartending School
01.2013
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Mountain View College
01.1999
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Brookhaven College
01.1988
Skills
- Marketing
- Research and Trend Analysis
- Microsoft Office
- Customer Demographics
- Project Management
- Database Skills
- Analytical Thinking
- Marketing Strategies
- Developing Presentations and Reports
- Advanced Negotiation
- Active listening
- Claims investigation
Affiliations
DALLAS CLAIMS ASSOCIATION
Certification
- Certifications
- TX All Lines Adjuster License - 2022
- Auto Certification, State Farm - 2022
Timeline
Claims Adjuster
GRS/ALLSTATE
02.2022 - Current
RemX Staffing/McKesson
09.2021 - 02.2022
Sales Agent
National General Insurance Company
07.2020 - 05.2021
Compliance Sale Rep (DOT)
Dot Compliance Group
02.2017 - 10.2019
Marketing Rep
DSG Marketing
01.2016 - Current
Business Development Manager
Mr
05.2014 - 12.2015
Account Manager/Team Lead
National Security Exchange
05.2011 - 05.2014
Mortgage Banker
Nations Reliable Lending
12.2010 - 03.2011
Loan Modification /Debt Settlement Sales Rep
Jess Loan Services
12.2008 - 08.2010
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Mountain View College
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Brookhaven College
ABC Bartending School
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