Rodney Mc Creight
Phoenix,AZ
Summary
Accomplished Inside Sales Manager with a proven track record at Havasu Turf Pros, enhancing client relationships and expanding accounts through strategic cross-selling. Excelled in leading sales teams and mentoring on advanced sales techniques, demonstrating exceptional motivational skills and sales team leadership. Achieved significant customer satisfaction improvements, showcasing a blend of account management expertise and empathetic customer service.
Overview
21
21
years of professional experience
Work History
Inside Sales Manager
Havasu Turf Pros
02.2021 - 07.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
Turbo Tax Remote Customer Service
Turbo Tax
01.2020 - 01.2021
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Energy Efficiency Manager
Johnson Controls Lighting Services
06.2002 - 11.2012
- Participated in local sustainability initiatives to enhance corporate social responsibility efforts related to environmental stewardship.
- Advised senior leadership on the financial implications of various energy-related decisions, providing detailed cost-benefit analyses.
- Supported capital planning efforts by identifying potential funding sources for large-scale infrastructure upgrades aimed at improving overall system efficiency.
- Facilitated information sharing and knowledge transfer among internal stakeholders to ensure a consistent understanding of energy performance metrics and the impact of various efficiency measures on long-term sustainability goals.
Education
High School Diploma -
Central High School
Phoenix, AZ06.1990
Skills
- Motivational Skills
- Sales Team Leadership
- Account Management
- Customer surveying
Timeline
Inside Sales Manager
Havasu Turf Pros
02.2021 - 07.2023
Turbo Tax Remote Customer Service
Turbo Tax
01.2020 - 01.2021
Energy Efficiency Manager
Johnson Controls Lighting Services
06.2002 - 11.2012
High School Diploma -
Central High School
Similar Profiles
David ReyesDavid Reyes
Landscaper at David's Turf ProsLandscaper at David's Turf Pros
Jorden EdwardsJorden Edwards
Lawn Care Provider at Emerald Turf ProsLawn Care Provider at Emerald Turf Pros
JOSEPH DOYLEJOSEPH DOYLE
Branch Coordinator at EXECUTIVE TURF CARE/ ALL-TURFBranch Coordinator at EXECUTIVE TURF CARE/ ALL-TURF