Rodolfo Landa
Lawndale,CA
Summary
Results-oriented Aircraft Service Supervisor skilled in leading teams and enhancing operational efficiency. Focused on maintaining safety and quality standards while promoting accountability in fast-paced environments. Expertise in effective communication, resolving operational challenges, and ensuring compliance with aviation safety procedures.
Overview
1
1
Language
23
23
years of professional experience
Work History
Aircraft Service Supervisor
Worldwide Flight Services
Los Angeles, CA
09.2013 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated resource allocation to optimize workflow efficiency and service delivery.
- Implemented process improvements that enhanced customer satisfaction and service speed.
- Trained and mentored team members on operational procedures and best practices.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers
- Monitored team's performance and gave feedback when necessary.
Lead Ramp Service Agent
Alliance Ground International
Los Angeles, CA
10.2017 - 06.2018
- Oversaw ramp operations, ensuring timely aircraft servicing and adherence to safety protocols.
- Implemented process improvements that reduced turnaround time and increased efficiency.
- Trained new staff on equipment usage and safety procedures, enhancing team performance.
- Assigned to oversee Kalitta Postal Contract
Lead Ramp Agent
AIRCRAFT SERVICE INTERNATIONAL GROUP
Los Angeles, CA
06.2003 - 09.2013
- Led ramp operations, ensuring timely aircraft arrivals and departures.
- Collaborated with ground crew to optimize loading and unloading processes.
- Trained new team members on safety protocols and operational procedures.
- Conducted inspections of baggage handling equipment for safety compliance.
- Efficient in loading and unloading cargo following compliance to specific aircraft (767, 747, MD-11, 777, 737).
Education
High School Diploma -
Inglewood High School
Inglewood, CASkills
- Service order flow
- Task management
- Order processing
- Customer relationship management
- Scheduling
- Operational efficiency
- Complaint handling
- Problem-solving
- Critical thinking
- Multitasking and organization
- Staff training
- Team collaboration
- Verbal and written communication
- Decision-making
- Emotional intelligence
- Policy enforcement
Languages
Spanish
Native or Bilingual
Timeline
Lead Ramp Service Agent
Alliance Ground International
10.2017 - 06.2018
Aircraft Service Supervisor
Worldwide Flight Services
09.2013 - Current
Lead Ramp Agent
AIRCRAFT SERVICE INTERNATIONAL GROUP
06.2003 - 09.2013
High School Diploma -
Inglewood High School