Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
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Rodrick Bailey

Norfolk,VA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

NIKE
Norfolk, VA
12.2022 - Current
  • Exhibited strong leadership abilities by training and mentoring team members to adhere to company standards.
  • Demonstrated excellent communication skills to deliver exceptional customer service and handle customer inquiries and concerns.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales
  • Effectively managed multiple tasks simultaneously using efficient multitasking techniques
  • Received and processed product shipments from vendors to maintain inventory levels
  • Completed register training to efficiently process customer transactions
  • Developed and executed gamelan's to achieve sales targets and drive team performance
    Prioritized tasks and workload to ensure efficient servicing of customers and completion of responsibilities

Track Stretch Specialist

NIKE
Norfolk, VA
11.2023 - 02.2024
  • Demonstrated exceptional consumer service skills
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.

ITS Specialist

Old Dominion University
Norfolk, VA
10.2020 - 12.2022
  • Configured and operated Cisco switches using commands
  • Installed, racked, and patched Cisco hardware such as UPS, switches, and servers Troubleshot network issues using Fluke or Network tester
    Conducted Layer 1 networking troubleshooting
  • Managed life cycle replacements for newer switches and hardware
  • Handled multiple tickets daily, averaging 10-15 tickets
  • Collaborated in a team-oriented environment to resolve issues
    Engaged with end users 70% of the time
  • Monitored, troubleshot, and provided daily maintenance for over 50 printers on campus
  • Conducted PC/Desktop hardware troubleshooting for Mac and Windows systems
  • Set up events involving media equipment like microphones, speakers, and projectors
  • Operated wireless microphones and set them up through wireless receivers and mixers
  • Positioned media equipment to prevent feedback and noise issues

Education

Nandua High School
06.2019

Some College (No Degree) - Information Technology

Old Dominion University
Norfolk, VA

Skills

  • Customer service
  • Time management
  • Effective Communication
  • Computer literacy
  • Money Handling
  • Team Supervision
  • Shipping And Receiving
  • Microsoft excel
  • Documentation review
  • Microsoft word
  • Performance Management
  • Safety and Security
  • Conflict de-escalation
  • Supply and inventory management
  • Problem-Solving
  • Relationship building and management
  • Retail
  • Training and Development
  • Retail Management

Affiliations

  • Music Lead for Ebony Impact Gospel Choir
  • Music Director At St Mark Deliverance Center

Certification

  • CompTIA IT Fundamentals Certified

Timeline

Track Stretch Specialist

NIKE
11.2023 - 02.2024

Sales Associate

NIKE
12.2022 - Current

ITS Specialist

Old Dominion University
10.2020 - 12.2022

Nandua High School

Some College (No Degree) - Information Technology

Old Dominion University

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Rodrick Bailey