Rodrigo Angeles
Pflugerville
Summary
Results-driven Automotive Service Writer at Walmart with strong organizational skills and a commitment to customer satisfaction. Expert in warranty processing and vehicle inspection, I enhanced service efficiency and improved customer interactions, achieving a notable increase in satisfaction through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Automotive Service Writer
Walmart
Round Rock, TX
11.2025 - Current
- Communicated effectively with customers to understand vehicle service needs and provide accurate estimates.
- Coordinated service appointments, ensuring timely completion of automotive repairs and maintenance tasks.
- Managed customer interactions, resolving issues and enhancing satisfaction through attentive support.
- Documented service orders in system, maintaining accuracy for billing and inventory management purposes.
- Collaborated with technicians to ensure clear understanding of repair requirements and timelines.
- Streamlined appointment scheduling process, improving workflow efficiency within automotive service department.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Answered service department phone and responded promptly to questions and messages.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Cross-trained and provided backup support for organizational leadership.
Warehouse Worker
UPS
Round Rock, TX
08.2025 - 03.2026
- Adapted quickly to changing priorities and high-volume demands, contributing to a dynamic warehouse environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Optimized storage space, rearranging items to better utilize available square footage.
- Unpacked and repacked items in different quantities and configurations for shipment.
Warehouse Worker
Amazon
Pflugerville, TX
08.2022 - 02.2025
- Operated forklifts and pallet jacks to move inventory efficiently within warehouse environment.
- Assisted in loading and unloading shipments, ensuring timely processing of incoming and outgoing goods.
- Maintained accurate inventory records using Amazon's warehouse management system to track stock levels.
- Collaborated with team members to optimize workflow and improve overall operational efficiency.
- Participated in safety training programs, adhering to all safety protocols and guidelines while on the job.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Education
GED -
ACC
Austin, TX06.2026
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Customer service
- Strong organization
- Language fluency
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Professionalism
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Service Writer
Walmart
11.2025 - Current
Warehouse Worker
UPS
08.2025 - 03.2026
Warehouse Worker
Amazon
08.2022 - 02.2025
GED -
ACC