Rogelio Perez Jr
Oklahoma City,OK
Summary
Dynamic sales professional with a proven track record at Adidas Outlet, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing store efficiency through effective teamwork and problem-solving. Committed to delivering exceptional experiences while managing high-stress situations with ease.
Overview
2
2
years of professional experience
Work History
Sales Associate
Adidas Outlet
Oklahoma City, OK
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Cashier
Adidas Outlet
Oklahoma City, OK
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Back Stock Associate
Adidas Outlet
Oklahoma City, OK
11.2024 - Current
- Increased overall store productivity by consistently meeting or exceeding established goals for stocking and inventory management tasks.
- Preserved product integrity by inspecting received shipments for damages or defects before stocking merchandise onto shelves.
- Streamlined item retrieval process with proper labeling and categorization of products in the back stock area.
- Enhanced store efficiency by accurately tracking and documenting incoming shipments, ensuring timely stocking of merchandise.
- Maintained accurate records of received shipments, ensuring efficient reconciliation of invoices with actual merchandise delivered.
- Supported sales team by quickly fulfilling customer requests for items not readily available on the sales floor.
- Coordinated with vendors regarding shipment discrepancies or damaged goods, resolving issues in a timely manner.
- Maintained awareness of industry trends and best practices for effective back stock organization, implementing improvements as needed.
- Assisted in reducing shrinkage by conducting regular cycle counts and promptly reporting discrepancies to management.
- Evaluated merchandise sell-through rates using historical data and collaborated with colleagues for reordering recommendations.
- Improved product accessibility by efficiently organizing back stock inventory and maintaining a clean storage area.
Education
High School Diploma -
Northwest Classen
Oklahoma City, OK05-2025
No Degree - Business Management
Randall University
Oklahoma City, OK05-2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
Accomplishments
- Exceeded monthly quota every week.
- Brought in numerous new customers.
- Awarded “Employee of the Month” in November 2024, July 2025.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Baseball
Hand working
Landscaping
Roofing
Timeline
Sales Associate
Adidas Outlet
11.2024 - Current
Cashier
Adidas Outlet
11.2024 - Current
Back Stock Associate
Adidas Outlet
11.2024 - Current
High School Diploma -
Northwest Classen
No Degree - Business Management
Randall University
3x ACAC First Team Baseball
First team ACAC for the years 2023, 2024, and 2025 for my baseball career in highschool.