Roger Amaya
Menifee
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Director of Operations (2nd)
A&KRB LLC - Arby's
01.2021 - Current
- Continued success in Operational Audits by receiving the highest honors of AAA scores and
- Define, implemented, and revised operational policies and guidelines.
- Monitor budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyze customer feedback and identified areas for improvement to drive business success.
- Defined, implemented, and revised operational policies and guidelines.
- Monitor budget and utilized operational resources.
- Implement business strategies, increasing revenue, and effectively targeting new markets.
- Recruit, hire and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduce operational risks while organizing data to forecast performance trends.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversee day-to-day production activities in accordance with business objectives.
Operations Manager
Raising Cane's
- Received Highest Honor in Restaurant Performance Standards
- Awarded Training Restaurant Status 2020 (CTR)
- TOP Cleanest Restaurants 2019 (475 Locations)
- New Restaurant opening 2018.
- Over 8 million in sales
District Manager
Urbane Cafe
- Opened two New Market Regions with three New Restaurant Openings.
General Manager
Luna Grill
- Over 2 million in sales
- Top GM and Restaurant Q1, Q2 and Q3 2017
- Supervised over 40 employees
- New Restaurant Opening 2016.
General Manager
Black Angus Steakhouse
- Over 5 million in sales
- Supervised over 70 employees
- Participated for Marketing Strategy Group.
Assistant Manager
Buffalo Wild Wings
- Over 6.5 Million in sales
- New Restaurant Opening 2011
- Award for Highest Sales opening week in 2011
- Supervised over 120 employees
- Two-Story operation with 2 bars and 2 kitchens.
Bar Manager
Herman's BBQ Bar and Grill
- Supervised over 40 employees.
Education
Bachelor of Arts - Business Administration And Management
California University of San Bernardino
San Bernardino06.2010
Skills
- Performance monitoring
- Marketing
- Workflow Optimization
- Performance reporting
- Customer Retention
- Business Development
- Health and safety compliance
- Customer Service
- Process Improvement
- Maintenance Planning
- Organizational Management
- Contract Management
- Inventory Management
- Business Planning
- Financial Management
- Labor Relations
- P&L Management
- Production
- Project Leadership
- Inventory Control
- Revenue Generation
- Management information systems
- Operations Oversight
- Budgeting and forecasting
- Business Intelligence
- Retail Operations Management
- Client Relationships
- Schedule oversight
- Operational Efficiency
- Process flows
- Regulatory Compliance
- Continuous improvements
- Operations Management
- Invoice Processing
- Negotiation
- Workforce Management
- Schedule Management
- Corporate Partnerships
- Customer Relationship Management
- Decision-Making
- Goal Setting
- Employee relations and conflict resolution
- MS Office
- Procedure Development
- Employee Motivation
- Onboarding and Orientation
- Project Management
- Quality Assurance Controls
- Vendor Sourcing
- FLUENT (English & Spanish)
- Sales background
- Budget Development and Management
- Delegation
- Operations Monitoring
- Food Safety Compliance
- Responsible Alcohol Service
- Health codes compliance
- Wine and liquor knowledge
- ABC standards
Key Qualifications
I have over 20 years of leadership experience that stems across the hospitality industry, retail and youth sports leading versatile groups of people and organizations in high driven multi-million dollar units with full oversight of company operations exceeding 15 million in revenue.
Quote
I have a strong passion for people, a team mindset, driven mentality for individual growth "Mamba Mentality," to set the highest of standards and achieve the ultimate results. - Kobe Bean Bryant KB824
Related Work Experience and Partnerships
- Former Member of Chamber of Commerce City of Menifee, Temecula, Murrieta
- Business Consultant to NDC (Years) - CEO Noel Durity previously on Shark Tank for his invention of the "Twist it Up Comb"
- LVMH (Louie Vutton Moet Hennessy) - Lead Sales Coordinator, one of the largest luxury groups in the world.
- Former JV / Varsity Basketball Coach, Chino High School
Timeline
Director of Operations (2nd)
A&KRB LLC - Arby's
01.2021 - Current
Operations Manager
Raising Cane's
District Manager
Urbane Cafe
General Manager
Luna Grill
General Manager
Black Angus Steakhouse
Assistant Manager
Buffalo Wild Wings
Bar Manager
Herman's BBQ Bar and Grill
Bachelor of Arts - Business Administration And Management
California University of San Bernardino
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