Roger Davis
D
Lebanon,TN
Summary
Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and team motivation. Proven ability to train and mentor staff, enhancing performance and satisfaction. Skilled in cash handling and maintaining workplace safety, consistently fostering a positive environment that drives business success.
Work History
Shift Lead
Walgreens
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Speedway Gas Station
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
7-11 Convenience Store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Worker
Amazon
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Elwood Staffing
Federal Express Exchange
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Music Education
07.1987
Study music wducation in elective studies. Gpa 3.4. Was in phi mu alpha faternity and president of sigma alpha epsilon. Study theater and minor in business.
Skills
Customer service focus
Guest service
Team motivation
Workplace safety
Staff motivation
Staff supervision
Coaching and mentoring
Employee training
Timeline
Shift Lead - Walgreens
Cashier - Speedway Gas Station
Assistant Manager - 7-11 Convenience Store
Warehouse Worker - Amazon
Elwood Staffing - Federal Express Exchange
Ynion University - Bachelor of Arts, Music Education