Roger Hunt
Palm Springs,California
Summary
Professional, courteous service with a strong commitment to exceeding expectations. Background in customer service and support, as well as experience dealing with difficult clients. Offering 20+ years of industry experience and a passion for customer service excellence. Strong interpersonal skills. Motivated team player. People-oriented. Personable. Positive and friendly. Customer-oriented.
Overview
38
38
years of professional experience
Work History
Guest Services
Stanford Hospital at 500 Pasteur Drive
05.2014 - 08.2021
- Was primary point of contact for patients and their families for the Heart Clinic at Stanford, and for the new hospital surgery center
- Received numerous positive reviews praising my commitment to providing excellent customer service
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers
- Increased customer satisfaction by using superior conflict resolution and problem-solving abilities
- Dealt with all customer service issues courteously and in accordance with company policies
- Actively sought out opportunities for personal growth and development
- Kept track of the concierge book at the front desk in order to provide visitors with useful local information
- Meticulously and quickly documented all customer inquiries and comments
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Loan officer
Wells Fargo Bank, Private Mortgage Advisors, Princeton Capital
01.1984 - 01.2014
- Originated mortgage loans for clients for home purchases and refinances
- Responsible for originating business, developing relationships, making sure loan moved smoothly through the system from start to finish
- Developed relationships over 30 years with clients, their families, friends and realtors, title companies and appraisers to maintain consistent smooth processes for clients and affiliates
- Was responsible for locking in rates, educating realtors and clients on mortgage process and rates.
Education
Business Administration -
California State University, Chico
Chico, CA01.1981
Business Administration -
CSUF
Fullerton, CA01.1976
Business Administration - Associate of Arts -
Fullerton College
Fullerton, CA01.1974
Skills
- Guest Services Agent training
- Guest services assistance
- VIP guest services
- Guest services expertise
Timeline
Guest Services
Stanford Hospital at 500 Pasteur Drive
05.2014 - 08.2021
Loan officer
Wells Fargo Bank, Private Mortgage Advisors, Princeton Capital
01.1984 - 01.2014
Business Administration -
California State University, Chico
Business Administration -
CSUF
Business Administration - Associate of Arts -
Fullerton College
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