Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roger Legra

Miami Gardens,FL

Summary

Proven hospitality professional with extensive experience at multiple hospitality restaurants, adept in high-volume dining and team collaboration. Excels in maintaining cleanliness standards and offering exceptional customer service. Demonstrated ability to enhance guest experience through memory retention and suggestive selling, achieving notable customer satisfaction.

Overview

14
14
years of professional experience

Work History

Server

Carribean Chicken Grill
03.2017 - 12.2020
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Food Runner/ Barback

Yard House
12.2015 - 11.2017
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Server

Finnegans
02.2011 - 06.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cook

KFC
01.2007 - 08.2010
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Miami Senior High
Miami, FL
06.2008

Skills

  • Strong work ethic
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • High volume dining
  • Team collaboration
  • Suggestive selling
  • Allergy awareness
  • Tableside etiquette

Languages

Spanish
Native or Bilingual

Timeline

Server

Carribean Chicken Grill
03.2017 - 12.2020

Food Runner/ Barback

Yard House
12.2015 - 11.2017

Server

Finnegans
02.2011 - 06.2014

Cook

KFC
01.2007 - 08.2010

Miami Senior High

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Roger Legra