Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roger McQueen

Marshall,VA

Summary

Dynamic shift lead with a strong focus on training staff in customer service best practices and maintaining high cleanliness standards. Committed to enhancing operational performance through effective communication and support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Planet Fitness
Warrenton, VA
09.2025 - Current
  • Trained and supported staff in customer service best practices to enhance overall customer satisfaction.
  • Resolved member inquiries and concerns promptly and professionally.
  • Enforced safety procedures to ensure a secure environment for staff and members.
  • Assisted with facility maintenance and cleanliness standards to uphold operational excellence.

Receiving Specialist

Airway Technologies/TXO
Hebron, KY
04.2025 - 08.2025
  • Processed incoming shipments, verifying contents against packing lists for accuracy.
  • Inspected products for quality, reporting discrepancies to management to ensure standards.
  • Organized merchandise in designated storage areas to facilitate efficient retrieval.
  • Operated forklift and material handling equipment while adhering to safety protocols.

Assistant General Manager

Jimmy John's Gourmet Sandwiches
Covington, Kentucky
12.2024 - 03.2025
  • Managed store cash intake with accuracy, ensuring secure and timely preparation of daily bank deposits.
  • Monitored food safety procedures, ensuring compliance with health regulations and maintaining quality standards.
  • Supported inventory management, ensuring stock availability for high-demand items to meet customer needs.
  • Executed various administrative duties such as filing paperwork, preparing documents.

Traveling Specialist

McAllister's Deli
Hebron, Kentucky
04.2023 - 11.2024
  • Traveled to high-demand locations, ensuring optimal coverage for service continuity.
  • Prepared food for regular service and catering orders, ensuring timely delivery and quality.
  • Implemented food safety protocols, maintaining compliance and enhancing customer trust.
  • Cleaned and organized areas to meet hygiene standards. in front and back areas of restaurant.

Education

High School Diploma -

Conner High School
Hebron, KY
06-2024

Skills

  • Customer service
  • Facility maintenance
  • Inventory management
  • Food safety compliance
  • Safety training and certification
  • Supply chain management

Certification

BLS Certification-American Health Training

Timeline

Shift Lead

Planet Fitness
09.2025 - Current

Receiving Specialist

Airway Technologies/TXO
04.2025 - 08.2025

Assistant General Manager

Jimmy John's Gourmet Sandwiches
12.2024 - 03.2025

Traveling Specialist

McAllister's Deli
04.2023 - 11.2024

High School Diploma -

Conner High School
Roger McQueen