Dynamic shift lead with a strong focus on training staff in customer service best practices and maintaining high cleanliness standards. Committed to enhancing operational performance through effective communication and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Planet Fitness
Warrenton, VA
09.2025 - Current
Trained and supported staff in customer service best practices to enhance overall customer satisfaction.
Resolved member inquiries and concerns promptly and professionally.
Enforced safety procedures to ensure a secure environment for staff and members.
Assisted with facility maintenance and cleanliness standards to uphold operational excellence.
Receiving Specialist
Airway Technologies/TXO
Hebron, KY
04.2025 - 08.2025
Processed incoming shipments, verifying contents against packing lists for accuracy.
Inspected products for quality, reporting discrepancies to management to ensure standards.
Organized merchandise in designated storage areas to facilitate efficient retrieval.
Operated forklift and material handling equipment while adhering to safety protocols.
Assistant General Manager
Jimmy John's Gourmet Sandwiches
Covington, Kentucky
12.2024 - 03.2025
Managed store cash intake with accuracy, ensuring secure and timely preparation of daily bank deposits.
Monitored food safety procedures, ensuring compliance with health regulations and maintaining quality standards.
Supported inventory management, ensuring stock availability for high-demand items to meet customer needs.
Executed various administrative duties such as filing paperwork, preparing documents.
Traveling Specialist
McAllister's Deli
Hebron, Kentucky
04.2023 - 11.2024
Traveled to high-demand locations, ensuring optimal coverage for service continuity.
Prepared food for regular service and catering orders, ensuring timely delivery and quality.
Implemented food safety protocols, maintaining compliance and enhancing customer trust.
Cleaned and organized areas to meet hygiene standards. in front and back areas of restaurant.