Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roger Morales

Bakersfield,CA

Summary

Dynamic sales associate with proven success at The Home Depot, enhancing customer satisfaction through exceptional service and problem-solving skills. Bilingual and certified forklift operator, adept at multitasking and collaborating with teams to drive sales and maintain store efficiency. Committed to creating welcoming environments that foster customer loyalty.

Overview

9
9
years of professional experience

Work History

Sales Associate

The Home Depot Inc
02.2022 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Ensured proper placement of incoming materials in the lumber area.
  • Utilized forklift and reach truck to efficiently load customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Courtesy Clerk

Albertsons
01.2021 - 11.2021
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.

Groundsman

Core Tree Care
01.2019 - 01.2021
  • Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
  • Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
  • Boosted safety on the property by identifying potential hazards and promptly addressing them.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Consistently met project deadlines through effective time management skills for both individual assignments and team efforts.
  • Upheld company reputation by adhering to all safety guidelines and regulations during daily tasks.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Maintained a spotless property after tree removal operations.

Sales/stock Associate

Hollister
01.2017 - 01.2021
  • Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Enhanced store sales by upselling products and suggesting additional items to customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.

Sales Associate

Spirit Halloween Super Store
09.2016 - 11.2016
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Arts And Sciences - Criminal Justice

Bakersfield College
Bakersfield, CA

High School Diploma - General Studies

Foothill High School
Bakersfield, CA
06.2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Fluent bilingualism
  • Language translation
  • Problem-solving
  • Product knowledge
  • Multitasking and organization
  • Forklift operator certification
  • Loading and unloading
  • Friendly, positive attitude
  • Reach truck operation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

The Home Depot Inc
02.2022 - 03.2025

Courtesy Clerk

Albertsons
01.2021 - 11.2021

Groundsman

Core Tree Care
01.2019 - 01.2021

Sales/stock Associate

Hollister
01.2017 - 01.2021

Sales Associate

Spirit Halloween Super Store
09.2016 - 11.2016

Associate Of Arts And Sciences - Criminal Justice

Bakersfield College

High School Diploma - General Studies

Foothill High School

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