Roger Ward
Longview,TX
Summary
Hardworking job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experience managing high-volume of service calls while maintaining quality and efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service.
Overview
29
29
years of professional experience
Work History
Dispatcher
Expro Group Holdings N.V.
11.2006 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
Plumber's Assistant
Haws Plumbing
08.1994 - 11.2006
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Repaired sinks, dishwashers and other domestic appliances, removing clogs, and cleaning pipes.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Performed skilled work under supervision and instruction from lead plumber.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service.
Education
High School Diploma -
Harmony High School
Big Sandy, TX05.1992
Skills
- Customer Relations
- Customer Service
- Effective Communications
- Service planning
- Quality Control
- Dispatching field personnel
- Route Navigation
- Work Order Preparations
Timeline
Dispatcher
Expro Group Holdings N.V.
11.2006 - 01.2024
Plumber's Assistant
Haws Plumbing
08.1994 - 11.2006
High School Diploma -
Harmony High School
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