Rohanie Stewart
Orlando,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
KNK construction
Orlando, Florida
04.2024 - 01.2025
- Managed office supplies and inventory for construction projects.
- Assisted in scheduling meetings and coordinating project timelines.
- Utilized software tools for data entry and project tracking tasks.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Maintained organized filing systems for project documentation and records.
Customer Service Manager
Signature Styles LLC
Orlando, FL
10.2010 - 11.2011
- Managed customer inquiries and resolved issues in a timely manner.
- Trained new staff on customer service protocols and company policies.
- Collaborated with sales team to enhance customer satisfaction strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assistant Manager
DD’s Discounts
Orlando, FL
02.2010 - 09.2010
- Assisted in training and onboarding new team members for operational efficiency.
- Coordinated daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels and organized stockroom layout for efficient product access.
- Oversaw cash handling procedures during shifts to maintain financial accuracy and security.
- Developed staff schedules to align with store traffic patterns and employee availability.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
- Resolved customer inquiries and complaints promptly to foster a positive shopping experience.
- Managed customer service inquiries and complaints in a timely manner.
Cashier
Home Depot
Owings Mills, Maryland
03.2000 - 06.2000
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products throughout the store.
- Maintained clean and organized checkout areas for optimal customer experience.
- Handled cash, credit, and returns in accordance with company policies.
- Provided product information and recommendations to enhance customer satisfaction.
- Resolved customer inquiries and issues promptly to maintain a positive shopping environment.
Education
Winter Park High School
Winter Park, FLSome College (No Degree) - Public Administration
John Jay College of Criminal Justice
New York, NYSkills
- Office management
- Data entry
- Microsoft Excel
- Project coordination
- Highly organized
- Professional and mature
Timeline
Administrative Assistant
KNK construction
04.2024 - 01.2025
Customer Service Manager
Signature Styles LLC
10.2010 - 11.2011
Assistant Manager
DD’s Discounts
02.2010 - 09.2010
Cashier
Home Depot
03.2000 - 06.2000
Winter Park High School
Some College (No Degree) - Public Administration
John Jay College of Criminal Justice