Rohullah safi
Alexandria,VA
Summary
Fully authorized to work.
Received numerous cash bonuses for completion of yearly goals. Over 5 years of experience working customer service in clerical field in an office environment and outfield.
11 years Proficient MS Word, PowerPoint, Excel and Outlook. Average 60 inbound calls and roughly 40 outbound calls daily. Speaking four languages Pashto / Dari / English /Urdu writing and reading.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Honda Fairfax
07.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Interpreter
FEMA / LIS Solution for Afghan Refugees
08.2021 - 12.2021
- Covid Vaccine for Afghan arrival, Document, translation
- Delivered real-time, accurate oral translations and interpretations for clients
- Developed understanding of specialized translation concepts by consulting subject matter experts
- Provided appropriate contextual information to increase clients understanding of translations
- Sat in on meetings to provide members with oral translations of conversations and information.
Sale Representative
Audi Arlington
01.2021 - 06.2021
- Contacting the client with the required vehicle description
- Taking the client to the test drive
- Processing the paperwork with client and finance department
- Purchasing preowned vehicle and checking the title making sure all documents are correct
- Updating the software and reporting the daily task to the management.
Security Controller Officer
Allied Universal Security
10.2019 - 11.2020
- Served as security controller officer answering multi-line phone, and interacting by phone and in person with members
- Dispatching officers to location on the emergency location, follow up with 911
- Processes in membership database; proofreading, updating, creating, run reports, printing invoices, registration confirmations, and member renewals
- Contact for subscriptions to our security team Update daily emails
- Monitoring 80 hundred surveillance cameras
- Assist members with emergence calls to 911 to pick up the patient.
Skills
Customer Service
Listening Skills
Multi-tasking strength
Problem-Solving
Exceptional customer service
Relationship Building
Outgoing Personality
Flexible Schedule
Verbal/written communication
Client Service
Customer Needs Assessment
Meeting deadlines
Certification
VA Unarmed Security license
VA vehicle sales license.
Certificate of (CHSP) Certified Healthcare Security Professional
Certificate of (FEMA) Introduction to Incident Command System, ICS-100
More Security Certificate will be provided up the request.
Timeline
Sales Associate
Honda Fairfax
07.2022 - Current
Interpreter
FEMA / LIS Solution for Afghan Refugees
08.2021 - 12.2021
Sale Representative
Audi Arlington
01.2021 - 06.2021
Security Controller Officer
Allied Universal Security
10.2019 - 11.2020
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