Summary
Overview
Work History
Education
Skills
Websites
Organization Involvement
Certification
Timeline
Generic

Roilyn Edwards

Pontotoc,MS

Summary

Recent College graduate seeking to secure a position in the pharmaceutical industry where I can enhance my skills and knowledge while contributing to the growth of the organization. Reliable salesperson offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in marketing areas and flexible with changing business needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

Walmart
03.2020 - Current
  • Smile, greet, and thank customers with a positive attitude
  • Quickly and accurately assist customers with questions, concerns, and purchases
  • Be a resource to customers
  • Zone merchandise and maintains a clean and presentable sales floor.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assistant Manager/ Key Holder

Simply 10
01.2023 - 05.2023
  • Inspected inventory shipments
  • Rendered excellent customer service nice
  • Resolved customer issues and complaints
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Trained new team members.

Cashier/Customer Service Team Member

Five Below
12.2018 - 01.2019
  • Frequently operated cash register handling cash, checks, and credit card transactions
  • Assisted in receiving and stocking merchandise
  • Provided exceptional customer service and support.

Education

BBA - Business Administration With A Focus in Marketing

The University of Southern Mississippi
Hattiesburg, MS
05.2024

Associate of Arts - Business Administration

Itawamba Community College
Tupelo, MS
05.2022

High School Diploma -

Pontotoc High School
Pontotoc, MS
05.2020

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Retail Operations
  • Relationship Building
  • Creative Thinking
  • Reliable and Responsible
  • Problem-Solving
  • Retail Merchandising
  • Product Recommendations
  • Conflict Resolution
  • Product Knowledge
  • Cash Management
  • Customer Relations
  • Time management skills
  • Marketing Strategy Development
  • Competitive Analysis
  • Digital Marketing
  • Marketing Strategies
  • Market Analysis
  • Marketing strategy
  • Customer Relationship Management (CRM)
  • Expense Report Analysis
  • Sales processes
  • Customer Engagement
  • Market Research
  • Pharmaceutical sales
  • Sales Strategies

Organization Involvement

  • Habitat for Humanity Builder
  • American Cancer Society/Relay for Life
  • Feeding of The Five Thousand Server
  • National Honors Society
  • Beta Club

Certification

  • Microsoft Office Excel
  • Hubspot Marketing Software
  • Certified Marketing Specialist
  • Marketing 330 Professional Selling
  • Marketing Advanced Professional Selling

Timeline

Assistant Manager/ Key Holder

Simply 10
01.2023 - 05.2023

Cashier/Customer Service

Walmart
03.2020 - Current

Cashier/Customer Service Team Member

Five Below
12.2018 - 01.2019

BBA - Business Administration With A Focus in Marketing

The University of Southern Mississippi

Associate of Arts - Business Administration

Itawamba Community College

High School Diploma -

Pontotoc High School

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Roilyn Edwards