Rokela Russell
Belle Glade,FL
Summary
Dynamic and results-driven professional with extensive experience as a Cashier Team Lead at SSAGROUP. Proven track record in enhancing customer satisfaction and optimizing inventory management. Strong team leadership and problem-solving skills foster a collaborative environment, driving team performance and maintaining high standards of service excellence.
Overview
20
20
years of professional experience
Work History
Cashier Team Lead
SSAGROUP
Loxahatchee Fl
01.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Shift Lead Manager
Bridgeman Fort Myers
Belle Glade, FL
05.2005 - 12.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Education
Diploma - General Studies
Glade Central Community High
Belle Glade, FL05.1997
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
Timeline
Cashier Team Lead
SSAGROUP
01.2022 - Current
Shift Lead Manager
Bridgeman Fort Myers
05.2005 - 12.2021
Diploma - General Studies
Glade Central Community High