Rolando Federico
Tucson,AZ
Summary
Dedicated crew member with a strong focus on customer service, teamwork, and problem-solving. Proven ability to enhance customer experiences and streamline operations, contributing to increased satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Broadway Proper Retirement Community
Tucson, AZ
01.2018 - 08.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently while maintaining attention to detail in orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Improved workflow by implementing suggestions for order processing efficiency.
- Ensured compliance with health and safety regulations during service operations.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Forklift Operator
Holderness Supplies
Tucson, AZ
05.2019 - 11.2022
- Operated forklifts to transport materials safely within warehouse environment.
- Conducted regular inspections and maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline loading and unloading processes, reducing turnaround time.
- Assisted in inventory management by accurately tracking stock levels using warehouse management system.
- Followed safety protocols and procedures to maintain compliance with industry regulations.
- Implemented process improvements that enhanced overall warehouse efficiency and productivity.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Monitored shipping schedules to coordinate timely deliveries and minimize delays in operations.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using safely moving around wearhouse.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Reduced instances of stock discrepancies, meticulously tracking goods received against purchase orders.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Optimized fuel usage and maintenance costs by operating forklifts in economical manner.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with safety standards.
Security Officer
Securitas Security Services USA
Tucson, AZ
02.2023 - 09.2023
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance equipment to detect suspicious activities and potential threats.
- Responded promptly to incidents, maintaining calm and ensuring proper procedures were followed.
- Collaborated with local law enforcement during emergencies, enhancing response coordination.
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter theft and vandalism in assigned areas.
- Responded promptly to incidents, maintaining calm and effective communication.
- Collaborated with law enforcement during investigations as required for security breaches.
- Assisted in training new security personnel on procedures and emergency responses.
- Documented daily activities and incidents accurately in logs for record-keeping.
- Provided excellent customer service, addressing visitor inquiries while maintaining safety standards.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
- Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
Security Officer
Dictograph Security
Tucson, AZ
10.2023 - 12.2023
- Assisted in training new security personnel on protocols and emergency procedures.
- Implemented access control measures, verifying identities of individuals entering premises.
- Prepared detailed incident reports for management review, ensuring accuracy and clarity.
- Evaluated security systems and suggested improvements to enhance overall effectiveness.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and report suspicious activities or hazards.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Collaborated with local law enforcement during investigations and emergencies.
- Implemented access control measures to restrict unauthorized entry into facilities.
- Developed strategies to enhance security measures based on observed vulnerabilities.
- Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
- Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
- Enforced parking regulations within assigned zones by issuing citations as needed while maintaining a fair approach towards violators'' circumstances if applicable.
- Performed access control duties at gated communities or restricted areas, verifying credentials and maintaining an orderly flow of traffic.
- Maintained communication with dispatch center during patrols, efficiently relaying critical information to appropriate parties.
- Educated community members about personal safety measures through presentations at schools or community events upon request.
- Conducted regular maintenance checks on patrol vehicles and equipment to ensure optimal performance during patrols, reporting any issues promptly.
- Implemented detailed incident reports for accurate record-keeping and informed decision making.
- Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
- Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Participated in ongoing training sessions to stay current on industry best practices and maintain peak job performance levels.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Security Officer
American Guard Services
Tucson, AZ
01.2024 - 10.2024
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Trained and mentored junior security personnel, enhancing team performance and service quality.
- Developed and implemented incident response strategies to mitigate potential security threats.
- Conducted regular security audits to identify vulnerabilities and improve operational efficiency.
- Coordinated with law enforcement agencies for effective response to security incidents.
- Managed access control systems, ensuring secure entry points across facilities.
- Led emergency preparedness drills, fostering a culture of safety among staff and visitors.
- Analyzed security reports to inform strategic decisions and enhance risk management practices.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Responded quickly to emergency situations to assess and deflect issues.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot every 30 minutes.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Crew Member
Red Star Vapor & Smoke
Tucson, AZ
01.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained cleanliness and organization of store displays, enhancing visual appeal for customers.
- Trained new crew members on operational procedures and customer interaction techniques.
- Collaborated with team to optimize workflow processes, improving overall efficiency during peak hours.
- Implemented promotional strategies to increase product visibility and drive sales growth.
- Monitored compliance with safety standards and company policies to ensure a safe working environment.
- Provided feedback on product selection based on customer preferences, influencing inventory decisions.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Changemaker High School
Tucson, AZ05-2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Interactive communication skills
- Flexible schedule
- Heavy lifting
- Store opening and closing
Certification
- Licensed forklift operator - 3 years certifications
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Red Star Vapor & Smoke
01.2025 - Current
Security Officer
American Guard Services
01.2024 - 10.2024
Security Officer
Dictograph Security
10.2023 - 12.2023
Security Officer
Securitas Security Services USA
02.2023 - 09.2023
Forklift Operator
Holderness Supplies
05.2019 - 11.2022
Server
Broadway Proper Retirement Community
01.2018 - 08.2018
High School Diploma -
Changemaker High School