Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Rolando Flores

Modesto,CA

Summary

Accomplished General Manager at Kentucky Fried Chicken, adept in fostering team leadership and efficient multitasking. Proven track record in enhancing customer relations and driving profitability through strategic planning and staff management. Skilled in problem resolution and training development, achieving high employee satisfaction and customer loyalty.

Overview

5
5
years of professional experience

Work History

Server

casuelas Mexican restaurant
Modesto, California
2024.08 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Dennys Restaurant
Modesto, California
08.2024 - Current
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

General Manager

Kentucky Fried Chicken
10.2023 - Current
  • Managed budget implementations, employee reviews, training, and employee schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales, profitability, and overall environment.
  • Cultivated strong relationships with customers and business partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.

Waiter

Javi's Mexican Restaurant
03.2020 - 10.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

GED -

Modesto Junior College
Modesto, CA
06.2006

Skills

  • Problem Resolution
  • Customer Service
  • Time Management
  • Effective leader
  • Efficient multi-tasker
  • Team Leadership
  • Training and coaching
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building

Languages

Spanish
Native or Bilingual

Timeline

Server

casuelas Mexican restaurant
2024.08 - Current

Server

Dennys Restaurant
08.2024 - Current

General Manager

Kentucky Fried Chicken
10.2023 - Current

Waiter

Javi's Mexican Restaurant
03.2020 - 10.2023

GED -

Modesto Junior College

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Rolando Flores