Rolando Salazar Sr
Round Lake,IL
Summary
Adept at elevating dining experiences, I leveraged hospitality service expertise and exceptional customer service at Patina Wine Bar to significantly boost repeat customer rates. As a Server/Shift Leader at Garden Berry Cafe, I fostered team unity and surpassed sales goals, showcasing my strong work ethic and guest engagement skills.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Patina Wine Bar
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server/Shift Leader
Garden Berry Cafe
05.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Consistently met or exceeded sales goals through upselling techniques.
Server/Party Leader
Bobby's Deerfield
05.2021 - 02.2024
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
High School Diploma -
Mundelein Consolidated High
Mundelein, ILGraduate Certificate - Commercial Residential Inspection
Inspection Certification Associate
Chicago, ILSkills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Tableside Etiquette
- Allergy awareness
- Guest Engagement
Timeline
Server
Patina Wine Bar
01.2024 - Current
Server/Shift Leader
Garden Berry Cafe
05.2023 - Current
Server/Party Leader
Bobby's Deerfield
05.2021 - 02.2024
High School Diploma -
Mundelein Consolidated High
Graduate Certificate - Commercial Residential Inspection
Inspection Certification Associate
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