ROLDAN Quispe
BROOKLYN,NY
Summary
- Dynamic and detail-oriented professional with nine years of driving experience at Uber Eats, excelling in problem-solving and customer focus. Proven track record of enhancing customer satisfaction through timely deliveries and effective complaint handling. Skilled in utilizing GPS technology, advanced math and Microsoft Office to streamline operations and improve efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Uber Eats
01.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
CSR
PLS Check Cashing
02.2018 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Construction Worker
Stucco and Exteriors
06.2017 - 01.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Associate of Science - Electrical Engineering
Hostos Community College
Bronx, NY06-2022
OSHA CERTIFICATION 40 HOURS
New York, NY07-2021
Skills
- Problem solving
- Attention to detail
- Customer focus
- Complaint handling
- Critical thinking
- Advanced calculus
Timeline
Delivery Driver
Uber Eats
01.2022 - Current
CSR
PLS Check Cashing
02.2018 - 09.2024
Construction Worker
Stucco and Exteriors
06.2017 - 01.2023
Associate of Science - Electrical Engineering
Hostos Community College
OSHA CERTIFICATION 40 HOURS
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