Rollie Babb
McDonald's Restaurant
Princess Anne,MD
10
years of professional experience
Dedicated cashier with proven expertise in cash handling and customer relations. Known for enhancing customer satisfaction through efficient transaction processing and effective complaint resolution.
Work History
Cashier
5 Years 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Implemented process improvements that enhanced transaction accuracy and reduced wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
3 Years 2 Months- Supervised daily operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored new cashiers on register operation and customer engagement techniques.
- Managed cash handling, maintaining accurate cash drawers and processing transactions efficiently.
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Monitored team performance, providing feedback to enhance productivity and meet operational goals.
Cashier Floor Supervisor
1 Year 8 Months- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new cashiers on register procedures and customer service protocols.
- Implemented inventory management practices to optimize stock levels and availability.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Timeline
Cashier
McDonald's Restaurant
02.2021 - 06.2026Read More
Cashier Team Lead
Family Dollar
01.2018 - 03.2021Read More
Cashier Floor Supervisor
Walmart, 99 H Street NW,20001
07.2016 - 03.2018Read More
M.M Washington`
High School Diploma
Read More