Rollie J Winston
Norcross,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes front office management, accounting, accounts receivable, accounts payable, invoicing, dispatching, database management, human resources, payroll, F&B, vendor negotiations and sales contract management. Recognized for exemplary customer service and team collaboration for over 17 years. Open to work with no restrictions and can lead a team to victory.
Overview
27
27
years of professional experience
Work History
General Manager
TownePlace Suites by Marriott
Hot Springs, AR
11.2022 - Current
- Guided and lead staff to promote smooth operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Current food service inspection score of 98% from the Georgia Department of Public Health.
- 93% tourist accommodation inspection score from the Georgia Department of Public Health.
- No guest property cases taken over by Marriott customer care.
- BSA Performance Classification score 82.5% for the 2024 year.
- Improved revenue and monitored P&L monthly results.
- Continuous improvement on monthly Star report.
- Scored 80% ITR GSS score for July 2024.
- Received bonus check for outstanding operational metrics.
- Fosse and Opera PMS knowledge.
- Exceeded Marriott Bonvoy enrollments for Wave 1 2024.
- Innspector app, GXP, Pay Entry, ADP, M3, & Hotel Effectiveness experience.
Front End Clerk/Previous Front End Department Lead
Kroger
Hot Springs, AR
09.1997 - Current
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Enforced safety rules and other policies to protect employees and minimize company liability including monitoring productivity.
- Facilitated HR operations, including budgeting and managing wages, posting weekly payroll, approving staff schedules, and assisting with benefits enrollments.
- Successful retail store inventory cash audit score of 92% with only 2 critical violations.
- Top performer in making it into the top 10 in the Kroger Enterprise for in stock fill rate of 95%.7 for customer online pickup.
- Assisted with opening new stores, remodeling, and program implementation to better serve the company and guests.
- Completed price changes and maintained proper signage for product displays.
- Recruited, interviewed and selected employees to fill vacant roles.
Assistant Housekeeping Manager
Grand Hyatt Hotel
Atlanta, GA
06.2022 - 07.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Highly satisfied guests tracking results using Medallia with housekeeping cleanliness scores of 98% and net promoter scores of 73.9%.
- HotSos & Colleague Advantage experience.
Operations Manager
Marriott International
Atlanta, GA
10.2021 - 06.2022
- Supports the successful execution of all operations in the hotel operations departments and leading staff.
- Takes proactive approach when dealing with guest concerns and ensures all team members meet or exceed all hospitality requirements.
Operations Supervisor/Guest Experience Expert
Marriott International
Atlanta, GA
04.2016 - 10.2021
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Education
High School Diploma -
Wilbur D. Mills High School
Little Rock, AR05-1998
Skills
- Foster the company culture
- Passion and commitment to the business at an ownership level
- Ensure compliance and brand standards as well as company standards and procedures
- Maximize revenue through cost control, yield management and ongoing sales calls
- Develop and implement annual budget with ongoing monitoring of budget
- Analyze and critique the monthly P&L for ongoing control of expenses, utilities, payroll and maximation of revenue and gross profit
- Expertise in Microsoft excel & word
- Organized, fast learner, and can set goals and expectations with minimum supervision
- Recruitment and hiring of staff to drive leaders to be successful into career goals
- Motivated & enthusiastic leader with a high level of professionalism and confidence
- Passion for people and results
- Connect U Operational Excellence Certification
- ServSafe Certification
- Experience with Marriott select service brands including Courtyard, Springhill Suites, Fairfield Inn, Residence Inn, & TownePlace Suites Almost 2 years experience as active general manager
Timeline
General Manager
TownePlace Suites by Marriott
11.2022 - Current
Assistant Housekeeping Manager
Grand Hyatt Hotel
06.2022 - 07.2022
Operations Manager
Marriott International
10.2021 - 06.2022
Operations Supervisor/Guest Experience Expert
Marriott International
04.2016 - 10.2021
Front End Clerk/Previous Front End Department Lead
Kroger
09.1997 - Current
High School Diploma -
Wilbur D. Mills High School
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