Rolph Pluviose
FAR ROCKAWAY
Summary
Dynamic customer service professional with a proven track record at Riis Beach, excelling in team leadership and conflict resolution. Adept at enhancing guest experiences and driving sales support, I leverage strong project management skills to optimize operations and ensure compliance with health standards, consistently delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager, Customer Service
Riis Beach
Rockaway Park
05.2022 - Current
- Supervised kitchen staff and line cooks, ensuring efficient daily operations during peak service hours.
- Oversaw scheduling, training, and task delegation to maintain a smooth workflow.
- Ensured food quality, safety, and compliance with health regulations.
- Supported upper management in coordinating staff performance and resolving customer concerns.
Security / Bouncer
Old Man Hustle
Bedford
02.2024 - 08.2024
- Checked IDs to ensure compliance with age and entry regulations.
- Acted as a bouncer, maintaining a safe and secure environment for patrons and staff.
- Directed guests to appropriate entrances and seating areas for comedy shows and events.
- Assisted with crowd control and provided customer support during busy events.
Guest Experience Specialist
Bob’s Discount Furniture
Lawrence
01.2023 - 05.2023
- Delivered personalized customer service, enhancing the overall shopping experience.
- Guided clients in selecting furniture solutions tailored to their needs.
- Supported sales goals through effective communication and product knowledge.
Cook / Kitchen Staff
Rockaway Tiki Bar
Rockaway Beach Blvd
05.2021 - 06.2022
- Prepared and cooked a variety of menu items to customer specifications, while maintaining consistency in quality.
- Assisted with food prep, portioning, and plating to support fast-paced kitchen operations.
- Collaborated with servers and kitchen staff to ensure timely service during peak dining hours.
- Maintained cleanliness and organization of workstations, following health and safety standards.
- Monitored inventory levels, and communicated with management regarding restocking needs.
Education
BBA - Finance
Brooklyn College
Brooklyn, NY05-2026
Skills
- Sales support
- Customer service
- Conflict resolution
- Team leadership
- Project management
- Time management
- Team building
Languages
Haitian Creole
Professional
Certification
- security Licenses
Affiliations
- Soccer Player
Timeline
Security / Bouncer
Old Man Hustle
02.2024 - 08.2024
Guest Experience Specialist
Bob’s Discount Furniture
01.2023 - 05.2023
Assistant Manager, Customer Service
Riis Beach
05.2022 - Current
Cook / Kitchen Staff
Rockaway Tiki Bar
05.2021 - 06.2022
BBA - Finance
Brooklyn College
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