Roman Olivo
Mesa,AZ
Summary
Proven track record in enhancing customer experience and sales at Home Depot, leveraging exceptional customer service and sales expertise. Excelled in teamwork and collaboration, significantly contributing to store visual appeal and product availability. Skilled in relationship building and problem-solving, consistently ensuring customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
12.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Produce Clerk
Food City
12.2022 - 08.2024
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Education
Ing. Mecanica Automotriz -
Univercidad Maya
Cancun Quintana Roo Mexico 04.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Stocking and Receiving
- Sales expertise
- Product Sales
Languages
Spanish
Native or Bilingual
Timeline
Produce Clerk
Food City
12.2022 - 08.2024
Sales Associate
Home Depot
12.2019 - Current
Ing. Mecanica Automotriz -
Univercidad Maya
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