Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roman Regalado

North Las Vegas,NV

Summary

Proven leader adept at steering teams through complex projects with adaptability and a focus on customer satisfaction. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.

Overview

15
15
years of professional experience

Work History

Field Service Supervisor

AGS
09.2019 - Current
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Monitored work performance and quality to maintain standards.
  • Coordinated repairs and maintenance actions for fleet Box truck and equipment.
  • Led team of up to 5 service technicians in field activities.
  • Efficiently assisted service technicians with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Supervised team of installers to complete work on time and to company standards.
  • Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
  • Monitored product quality and communicated necessary improvements to site superintendent.

Field Service Technician

AGS
11.2009 - 09.2019
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

Certificate of Training - Elect Safety & Troubleshooting

Francis Tuttle Technology Center - Portland
Oklahoma City, OK
05.2015

Associate of Science - Criminal Justice

East Los Angeles College
Monterey Park, CA
05.2004

Skills

  • Team direction
  • Coordinating projects
  • Service Calls
  • Dependable and Consistent
  • Adaptability and Flexibility
  • Work Order Management

Languages

Spanish
Professional Working

Timeline

Field Service Supervisor

AGS
09.2019 - Current

Field Service Technician

AGS
11.2009 - 09.2019

Certificate of Training - Elect Safety & Troubleshooting

Francis Tuttle Technology Center - Portland

Associate of Science - Criminal Justice

East Los Angeles College

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Roman Regalado