Roman Regalado
North Las Vegas,NV
Summary
Proven leader adept at steering teams through complex projects with adaptability and a focus on customer satisfaction. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
15
15
years of professional experience
Work History
Field Service Supervisor
AGS
Las Vegas, NV
09.2019 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Monitored work performance and quality to maintain standards.
- Coordinated repairs and maintenance actions for fleet Box truck and equipment.
- Led team of up to 5 service technicians in field activities.
- Efficiently assisted service technicians with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Supervised team of installers to complete work on time and to company standards.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Monitored product quality and communicated necessary improvements to site superintendent.
Field Service Technician
AGS
Las Vegas, NV
11.2009 - 09.2019
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Certificate of Training - Elect Safety & Troubleshooting
Francis Tuttle Technology Center - Portland
Oklahoma City, OK05.2015
Associate of Science - Criminal Justice
East Los Angeles College
Monterey Park, CA05.2004
Skills
- Team direction
- Coordinating projects
- Service Calls
- Dependable and Consistent
- Adaptability and Flexibility
- Work Order Management
Languages
Spanish
Professional Working
Timeline
Field Service Supervisor
AGS
09.2019 - Current
Field Service Technician
AGS
11.2009 - 09.2019
Certificate of Training - Elect Safety & Troubleshooting
Francis Tuttle Technology Center - Portland
Associate of Science - Criminal Justice
East Los Angeles College