Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roman Santos

Plainfield,IL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

Costco Wholesale Corp
10.2018 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.

Manager

Costco Wholesale Corp
10.2014 - 10.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.

Supervisor

Costco Wholesale Corp
11.2013 - 10.2014
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Supervisor

Costco Wholesale Corp
08.2011 - 11.2013
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Supervisor

Costco Wholesale Corp
05.2009 - 08.2011
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Cashier, Merchant, Forklift Driver

Costco Wholesale Corp
07.2005 - 05.2009
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Lancaster High School
Lancaster, CA
06.2005

Skills

  • Operations Management
  • Policy Implementation
  • Strategic Planning
  • Performance Management
  • Workforce Management
  • Staff Training and Development
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Proficient in Google and Microsoft
  • Conflict Resolution
  • Computer Skills

Certification

Forklift Certified

Forklift Trainer

CPR Certified

Food Safety Level 2 Certified

Timeline

Manager

Costco Wholesale Corp
10.2018 - Current

Manager

Costco Wholesale Corp
10.2014 - 10.2018

Supervisor

Costco Wholesale Corp
11.2013 - 10.2014

Supervisor

Costco Wholesale Corp
08.2011 - 11.2013

Supervisor

Costco Wholesale Corp
05.2009 - 08.2011

Cashier, Merchant, Forklift Driver

Costco Wholesale Corp
07.2005 - 05.2009

High School Diploma -

Lancaster High School

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Roman Santos