Romanette Norton
DAYTON,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Barista
Miami Valley Hospital
Dayton, OH
07.2018 - Current
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Prepared and served hot or cold beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked customer service stations with paper products or beverage preparation items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested appealing products.
Crew Trainer
Taco Bell
Dayton, OH
07.2008 - 07.2018
- Instructed new team members on correct procedures for operations.
- Documented performance, safety and customer service needs to improve operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Massage Therapy
Dayton School of Medical Massage
Dayton, OH08-2023
High School Diploma -
Patterson High School
Downtown Dayton06-2002
Skills
- Coffee Expertise
- Opening and Closing Duties
- Cash Handling
- Ordering Procedures
- Friendly and Outgoing
- Cash Register Operation
- Espresso Machine Operations
- Up-Selling
- Beverage Preparation
- Team Leadership
- Active Listener
- Exceptional Customer Service
- Team Player
- Positive and Professional
References
References available upon request.
Timeline
Barista
Miami Valley Hospital
07.2018 - Current
Crew Trainer
Taco Bell
07.2008 - 07.2018
Massage Therapy
Dayton School of Medical Massage
High School Diploma -
Patterson High School
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