Summary
Overview
Work History
Education
Skills
Timeline
Generic

Romelline Gonzales

Lake Forest Park,WA

Summary

Highly organized and dependable professional with a proven track record of effectively managing multiple priorities and taking on additional responsibilities to achieve team objectives. Eager to contribute strong work ethic and collaborative mindset to drive success within your organization.

Overview

15
15
years of professional experience

Work History

Patient Coordinator

Swedberg Eye Care
03.2024 - Current
  • Provided excellent customer service to patients and medical staff.
  • Worked with patients to schedule cataract surgeries and post op appointments.
  • Assisted medical staff with pre charting for medical visits.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork and chart preparation for upcoming appointments
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Contacted patients in advance of appointments to confirm attendance and address questions.

Receptionist Administrator

Eye Clinic Of Edmonds
10.2023 - 02.2024
  • Acted as first point of contact and set appointments for patients
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
  • Verified patient insurances and obtained authorizations if needed prior to patient appointment
  • Kept reception area clean and neat to give patients positive first impression
  • Answered incoming calls, directing patients to individuals addressing specific needs
  • Paid attention to detail while completing assignments
  • Worked effectively in fast-paced environments.

Patient Services Specialist 3

HARBORVIEW KIDNEY CLINIC
06.2022 - 09.2023
  • Process and create internal and external referrals
  • Schedule appointments in EPIC
  • Coordinate scheduling of Kidney biopsies with radiology
  • Scan records into media in EPIC
  • Assist in creating provider schedules and templates
  • Coordinate appointments with provider and clinical pharmacist
  • Contact outside facilities for medical records needed for patient appointments
  • Front desk reception coverage
  • Check in patients for appointments

Health Information Specialist

Community Health Center of Snohomish County
10.2013 - 05.2022
  • Process release of information requests
  • Help implement new procedures and address operational issues in the Health Information department
  • Scan records to patient EMR
  • Copies records for patient/outside facilities
  • Organize and file patient records
  • Assist physicians, nurses, and other clinical staff with records needed
  • Contact outside facilities for medical records needed for patient appointments
  • Process release of information requests and HEDIS audits
  • Process prior authorization requests for medications

Office Assistant

Harborview Medical Center
06.2010 - 10.2013
  • Scheduling appointments
  • Check-in Patients
  • Digitize X-ray films
  • Answer phones
  • Assist physicians, nurses, technologists, and hospital staff
  • Contact outside facilities for imaging reports and films.

Education

Shorecrest High School
Shoreline, WA
06.2010

Skills

  • Office administration
  • Multitasking and prioritization
  • Appointment scheduling
  • Procedure scheduling
  • Insurance verification
  • Payment collection
  • Organizational skills
  • Patient confidentiality
  • Medical terminology
  • Multi-line phone system operation
  • Attention to detail
  • Excellent computer skills and experience working with an electronic medical record system (NextGen, Athena, EPIC, CompuLink, MedInformatix, EyeMD)

Timeline

Patient Coordinator

Swedberg Eye Care
03.2024 - Current

Receptionist Administrator

Eye Clinic Of Edmonds
10.2023 - 02.2024

Patient Services Specialist 3

HARBORVIEW KIDNEY CLINIC
06.2022 - 09.2023

Health Information Specialist

Community Health Center of Snohomish County
10.2013 - 05.2022

Office Assistant

Harborview Medical Center
06.2010 - 10.2013

Shorecrest High School

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