Romello Robinson

Customer Service

• Greeted passengers, answered questions, and directed them to their seats.
• Delivered onboard customer service including food and beverage service.

Safety

• Provided safety instructions to passengers prior to takeoff and landing.
• Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.

Communication

• Offered help with connecting flights or ground transportation upon arrival at destination airport.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.

Customer Service

• Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
• Assisted passengers in finding their lost luggage at baggage claim areas.

Safety

• Followed safety procedures such as using reflective gear while working on the ramp.
• Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts safely and efficiently around airport premises.
• Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.

Communication

• Communicated effectively with ground crew members to ensure smooth operation of flights.
• Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

Customer Service

• Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
• Greeted customers and responded to requests for information.
• Resolved customer problems by investigating issues, answering questions and building rapport.