Romen Carreno
Evansville,IN
Summary
Dynamic Driver Support Coordinator at PTI Transportation with a proven track record in enhancing customer satisfaction and optimizing dispatch operations. Skilled in problem-solving and time management, I foster strong client relationships, ensuring timely deliveries and efficient service. Recognized for increasing repeat business through exceptional communication and attention to detail. As well I developed strong organizational and time-management skills in fast-paced environment. Efficiently managed routes, ensuring timely deliveries and adherence to safety standards. Looking to transition into new field, leveraging effective communication and logistical planning abilities.
Overview
2
2
years of professional experience
Work History
Driver Support Coordinator
PTI Transportation
09.2024 - Current
- Communicated with new drivers about their enrollment with the company
- Communicated with local management to make sure branches run smoothly
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Dispatcher
PTI Transportation
09.2023 - Current
- Coordinated daily transportation schedules to optimize route efficiency and reduce delays.
- Monitored vehicle locations using GPS systems to ensure timely deliveries.
- Communicated with drivers to provide real-time updates and address concerns.
- Managed incoming requests for transportation services, prioritizing based on urgency.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Education
High School Diploma -
Harrison High School
Evansville, INSkills
- Time management
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Problem-solving
- Customer relations
- Dispatch coordination
Timeline
Driver Support Coordinator
PTI Transportation
09.2024 - Current
Dispatcher
PTI Transportation
09.2023 - Current
High School Diploma -
Harrison High School