Summary
Overview
Work History
Education
Skills
Timeline
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Romeo Crews

Lithonia,United States

Summary

As a seasoned Brand Ambassador at Ralph Lauren, I excelled in elevating brand loyalty and awareness through strategic community engagement and superior customer service. Leveraging my expertise in brand and product knowledge (hard skill) alongside exceptional relationship-building abilities (soft skill), I spearheaded training initiatives, significantly enhancing team performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

Ralph Lauren
Dawsonville, GA
10.2021 - Current
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Built lasting relationships with customers by delivering first-call resolution.
  • Organized and participated in community events to boost brand awareness.
  • Trained new brand ambassadors, sharing best practices and brand values.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Provided exceptional customer service to enhance brand reputation.
  • Participated in team meetings to discuss strategies and share feedback from the field.

Master Cosmetologist

Bad Boy Romeo Studio
Decatur, GA
04.2019 - Current
  • Demonstrated excellent customer service skills by providing a friendly atmosphere while maintaining a professional demeanor with clients.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Organized inventory of salon supplies ensuring all necessary materials were available when needed.
  • Attended educational seminars in order to stay informed about the latest developments within the industry.
  • Maintained cleanliness of work environment according to state regulations and company policies.

Education

Master Cosmetology

Gordon Phillips
Monroeville, PA
08-1997

Bachelor of Science - Business Management/Fashion Merchandising

Point Park University
Pittsburgh, PA
05-1991

Fashion Merchandising

The Art Institute Of Pittsburgh
Pittsburgh, PA
12-1986

Skills

  • Brand Awareness
  • Active listening skills
  • Teamwork and Collaboration
  • Relationship Building
  • Brand and product knowledge
  • Effective communication skills
  • Excellent customer service

Timeline

Brand Ambassador

Ralph Lauren
10.2021 - Current

Master Cosmetologist

Bad Boy Romeo Studio
04.2019 - Current

Master Cosmetology

Gordon Phillips

Bachelor of Science - Business Management/Fashion Merchandising

Point Park University

Fashion Merchandising

The Art Institute Of Pittsburgh

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Romeo Crews