Romeo May
Spring Valley
Summary
Dynamic Server Manager with a proven track record at Little Vietnam Bar and Grill, excelling in team training and guest service. Enhanced customer loyalty through effective complaint resolution and appreciation initiatives. Strong leadership and food safety compliance fostered a high-performing team, consistently achieving service excellence and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Server Manager
Little Vietnam Bar and Grill
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Driver
Grub Hub
2025 - Current
Handy Man
Self Employed
2025 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
Driver Manager
Eddies Place African Market
2023 - 2025
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status
- Developed and maintained long-term, positive relationships with companies to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
Education
Automotive Diploma - Automotive Technology
Lincoln Technical Institute
Mahwah, NJ03.2003
High School Diploma - High School
Ramapo High School
Spring Valley, NY04.2002
Skills
- Operating system management
- Team training and development
- Backup and recovery management
- Crew coordination and scheduling
- Restaurant operations management
- Casual dining services expertise
- Server configuration and monitoring
- Guest service excellence
- Food safety compliance
- Shift planning and organization
- Customer relationship management
- Food presentation skills
- Dining room management and bussing
- Leadership and team guidance
- Take-out service operations
- Customer service strategies
Timeline
Server Manager
Little Vietnam Bar and Grill
Driver
Grub Hub
2025 - Current
Handy Man
Self Employed
2025 - Current
Driver Manager
Eddies Place African Market
2023 - 2025
Automotive Diploma - Automotive Technology
Lincoln Technical Institute
High School Diploma - High School
Ramapo High School
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