Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Romina Angulo

Las Vegas,NV

Summary

Dynamic supervisor with a proven track record at Charlie's Maid Services, excelling in staff training and client relations. Expert in workforce scheduling and performance evaluation, I enhanced customer satisfaction through effective communication and problem-solving. Committed to maintaining high safety protocols while leading a team of 15 to achieve operational excellence.

Overview

22
22
years of professional experience

Work History

Supervisor

Charlie's Maid Services
Las Vegas , NV
01.2010 - Current
  • Supervised daily cleaning operations for residential and commercial clients.
  • Trained and mentored new staff on cleaning protocols and safety procedures.
  • Resolved client inquiries and concerns to enhance customer satisfaction.
  • Developed staff schedules to optimize workforce efficiency and coverage.
  • Directed and supervised team of 15 employees in daily operations.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Med Tech and Caregiver

Willow Creek Assisted Living
Las Vegas , NV
11.2003 - 12.2009
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Administered medications under physician direction following standard operating procedures.
  • Maintained a clean and safe living environment for clients.

Education

High School Diploma -

Clark High School
Las Vegas, NV
05-2002

Skills

  • Staff training
  • Client relations
  • Safety protocols
  • Workforce scheduling
  • Performance evaluation
  • Customer satisfaction
  • Cleaning procedures
  • Employee recruitment
  • Effective communication
  • Patient monitoring
  • Problem solving
  • Team leadership

Languages

Spanish
Full Professional

Timeline

Supervisor

Charlie's Maid Services
01.2010 - Current

Med Tech and Caregiver

Willow Creek Assisted Living
11.2003 - 12.2009

High School Diploma -

Clark High School

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