Romina Karimaei
Roswell,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Experience Manager
Bestbuy
Dunwoody, GA
09.2023 - Current
- Developed and implemented effective strategies for managing client expectations.
- Monitored performance metrics to ensure successful completion of projects.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Conducted user surveys and interviews to evaluate customer satisfaction levels.
- Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Implemented changes related to product development that improved the overall user experience.
- Assist with escalate customer support investigation.
- Perform software unit equipment analysis.
- Tracked performance indicators such as response times, resolution rates, and customer feedback scores.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Analyzed customer feedback and created action plans to address issues identified.
- Engaged and work with External premium partner fro development of sales and operation
BestBuy Consultation and Design Manager
BestBuy
Dunwoody, GA
08.2022 - 05.2023
- Developed and maintained a design strategy that aligned with the company's overall goals.
- Created and implemented processes to ensure design projects were completed on time and within budget.
- Organized, managed, and monitored multiple concurrent design projects.
- Drafted project briefs for designers outlining objectives, deliverables, timelines, and budgets.
- Reviewed designs for accuracy, completeness, quality assurance and adherence to brand standards.
- Conducted interviews with prospective design talent to assess suitability for roles within the team.
- Analyzed customer feedback data from surveys and focus groups to inform visual elements of campaigns.
- Developed training materials for new employees regarding company branding guidelines.
- Met with clients to establish ideas, goals and guidelines for design team.
BestBuy Operation and Sales Supervisor
BestBuy
09.2021 - 08.2022
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Created monthly reports on regional sales performance and presented to upper management.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Managed inventory levels at store locations according to corporate guidelines.
- Researched industry trends and competitive landscape information regularly.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Software Engineer Student
Facebook (Meta)
Atlanta , GA
05.2020 - 05.2021
- While in school, I had to work on Project that was provided by the Facebook Engineers
- Created detailed design documents, test plans, user manuals, release notes and other related documentation.
- Analyzed user requirements to develop software solutions and created technical specifications.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Perform software unit equipment analysis.
- Work with software team leader to design innovative software architectural leading to understand the overall development plans as well as identifying the gap.
Web Programming Project NFT (Non-fungible token)
- 05.2021
- I worked on a website that was called NFT STACH
- This project was based on semester project
- As a team, we created a website that allowed user to exchange NFT artwork
- I was responsible for managing the webpage and created a design for user's experience.
Target Customer Specialist Team Manager
Target
08.2017 - 06.2019
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provided customers with product and service information.
- Kept records of customer interactions, process customer accounts and file documents.
- Followed communication procedures, guidelines and policies.
- Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
- Assisted with placement of orders, refunds, or exchanges.
- Recognized opportunities to upsell products when they arise.
- Collaborated with other departments to implement effective solutions for customers' needs.
Target Customer Service Executive Team Manager
Target
01.2016 - 06.2017
- Crossed trained in every department such as sales floor, warehouse, HR, and customer service team leader
- Enhanced store rating and guest satisfaction through seasonal promotions and an understanding of individual customer needs and wants.
Education
Bachelor's in computer science -
Georgia State University
05.2021
Skills
- Microsoft Office
- Work Prioritization
- Product Education
- Code Writing
- Python
- System Design
- Project Planning
- Database Management
- Sales Strategy Implementation
- Promotional Planning
- Collaboration with multi discipline team
Hobbies and Interests
- Outdoor walk
- Play Basketball
- Shopping
- Spend time with Friends and Family
Languages
Persian
Professional
English
Professional
Timeline
Experience Manager
Bestbuy
09.2023 - Current
BestBuy Consultation and Design Manager
BestBuy
08.2022 - 05.2023
BestBuy Operation and Sales Supervisor
BestBuy
09.2021 - 08.2022
Software Engineer Student
Facebook (Meta)
05.2020 - 05.2021
Target Customer Specialist Team Manager
Target
08.2017 - 06.2019
Target Customer Service Executive Team Manager
Target
01.2016 - 06.2017
Web Programming Project NFT (Non-fungible token)
- 05.2021
Bachelor's in computer science -
Georgia State University
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