Romy Huffman
Canton,Illinois
Summary
Experienced Patient Access Representative specializing in patient registration, insurance verification, and appointment scheduling. Streamlined processes and resolved scheduling challenges to improve patient satisfaction and operational efficiency. Ensured compliance with healthcare regulations and HIPAA while managing patient inquiries and optimizing scheduling practices.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Graham Medical Group
Canton, Illinois
10.2024 - Current
- Welcomed patients upon arrival and verified insurance information for efficient check-in processes.
- Verified insurance coverage for services provided by the facility.
- Scheduled appointments and coordinated with medical staff to optimize patient flow.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Established patient accounts in EMR system for incoming patients.
- Managed patient inquiries and resolved issues using electronic health record systems.
- Collected necessary documentation and ensured compliance with healthcare regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assisted patients in understanding financial responsibilities and payment options available.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Provided support during peak times, ensuring smooth transitions between patient visits.
- Obtained necessary signatures for privacy laws and consent for treatment.
Lead Scheduling Coordinator
OSF Saint Francis Medical Center
Peoria, Illinois
04.2014 - 10.2024
- Coordinated patient scheduling for multiple departments within a leading medical center.
- Managed appointment calendars to optimize staff and resource allocation efficiently.
- Communicated with patients and healthcare providers to confirm scheduling details.
- Streamlined processes for appointment cancellations and rescheduling requests effectively.
- Collaborated with clinical staff to resolve scheduling conflicts and improve workflows.
- Managed personnel schedules to keep shifts properly staffed.
- Managed change requests pertaining to schedule changes and communicated updates accordingly.
- Trained new team members on scheduling software and operational procedures.
- Developed standard operating procedures for consistent scheduling practices across departments.
- Maintained accurate records of time tracking and budgeting for various assignments.
- Prepared reports detailing current status of all assigned tasks and projects.
- Ensured that all milestones were met as per agreed timelines.
- Developed effective scheduling processes to achieve production objectives.
- Provided training sessions on project management software and other related topics.
Education
Associate of Science -
Spoon River College
Canton, IL05-1983
Skills
- Patient registration
- Insurance verification
- Electronic health records
- EMR updating
- HIPAA compliance
- Appointment scheduling
- Patient check-in
- Scheduling diagnostic procedures
- Patient management
- Referral coordination
- Insurance billing
- Healthcare systems navigation
- Office administration
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Training coordination
- Phone and email etiquette
- Customer service
- Customer service
- Insurance billing
Timeline
Patient Access Representative
Graham Medical Group
10.2024 - Current
Lead Scheduling Coordinator
OSF Saint Francis Medical Center
04.2014 - 10.2024
Associate of Science -
Spoon River College