Romy R. Japay
Toms River,NJ
Summary
Detail-oriented administrative professional with expertise in ABA, special education, and office operations. Skilled in staff scheduling, client intake, and appointment coordination while managing multiple priorities in fast-paced environments. Experienced in supporting individuals with autism and special needs, delivering effective communication and strong organizational skills. Committed to providing efficient and professional administrative support in an ABA school setting.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Medical Receptionist
Sunshine-Avantage
Toms River, New Jersey
06.2026 - Current
- Collect, organize, and review required documentation to initiate the client registration and intake process.
- Verify insurance eligibility and benefits to support the onboarding process for prospective and existing clients.
- Schedule initial appointments for prospective clients based on new referrals and submissions.
- Coordinate and verify CDEs and other required documentation to ensure client files are complete and ready for services.
- Communicate with clients, families, staff, and clinical team members regarding scheduling, documentation, and placement needs.
- Supported daily clinic operations and delivered necessary administrative and operational assistance.
- Maintain accurate and organized client and staff information while managing multiple priorities and deadlines.
Leasing Consultant
Walters Group-Cornerstone at Lacey I, II & III
Forked River, New Jersey
09.2023 - 11.2025
- Provided front-line support to tenants and prospective residents via phone, email, and in-person.
- Managed lease-up processes, including application reviews, lease preparations, and unit walkthroughs.
- Addressed tenant concerns promptly, ensuring high satisfaction and adherence to policies.
- Processed and recorded rent checks, work order charges, and other tenant transactions accurately.
- Coordinated with maintenance staff and vendors to schedule repairs and ensure timely service.
- Handled incoming phone calls and directed them to the appropriate team members to enhance communication flow.
- Executed administrative tasks including data entry, scheduling, and record keeping to enhance property management efficiency.
- Crafted and shared monthly newsletters with residents, fostering community engagement and awareness of events.
Administrative Clerk/ Accounts Receivable
McGovern Legal Services
01.2022 - 01.2023
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Kept accurate records of checks and deposits made daily.
- Scanned and organized mail, invoices, files, and receipts for easy retrieval and record-keeping.
- Managed incoming phone calls to efficiently connect clients with appropriate personnel.
- Coordinated office supply ordering to ensure timely availability of materials for smooth operations.
- Assisted attorneys in mailing out final copies of motions and election ballet packets.
Concierge Manager
Ovation at Riverwalk
01.2021 - 01.2022
- Established welcoming environment for residents and guests to enhance satisfaction.
- Maintained a high level of professionalism and discretion when dealing with residents.
- Assisted in finalizing leasing contracts and walk-through.
- Scheduled and confirmed work orders.
- Trained team on latest app to improve service delivery and operational efficiency.
- Created monthly teams' work schedule.
- Created monthly residents' activity schedule.
- Assisted office manager in processing monthly rent payments, ensuring timely collections.
Vocational Supervisor
Prime Time Center
01.2017 - 01.2020
- Developed and executed individualized lesson plans to support the learning and vocational goals of special needs participants.
- Conducted community-based work sampling or provided hands-on job experience and assessed skill development.
- Facilitated completion of job applications and interview preparation, improving students' employment readiness.
- Mentored students to foster confidence, independence, and professionalism in workplace settings.
- Collaborated with staff to develop and implement IEP Objectives in compliance with state regulations.
- Documented progress and communicated effectively with families and agencies, ensuring alignment with student goals.
- Modeled professionalism and encouraged positive work habits both in school and community settings.
Special Education Teacher Assistant
MUJC- Morris Union Jointure Commission
01.2006 - 01.2012
- Implemented positive behavior interventions to enhance language, communication, self-help, and daily living skills, integrating speech and language programs, occupational therapy, and classroom academics.
- Worked with Pre-School - 21-year-old Autistic Students.
- Implemented daily lesson plans for students and executed.
- Oversaw class operations, maintaining a productive learning environment during teacher absence.
- Maintained classroom order and organized student data books and materials to support effective learning.
- Attended meetings with the teacher and specialists to discuss vital information about the children.
Education
B.A. - Business Administration/Project Management
Devry University
North Brunswick, NJ12-2026
A.A. - Office E-Administration
Katharine Gibbs College
Livingston, NJ12-2006
Skills
- Client intake
- Appointment Scheduling
- Insurance Verification
- Record management
- Administrative Support
- Data management
- Staff scheduling
- Family communication
- Staff communication
- Prioritization techniques
- Problem Solving
- Attention to Detail
- Confidentiality & Professionalism
- Microsoft Office & Google Workspace
Other Qualifications
- Microsoft Office
- Bilingual - fluent in verbal and written English and Spanish
Certification
- BRT
Timeline
Medical Receptionist
Sunshine-Avantage
06.2026 - Current
Leasing Consultant
Walters Group-Cornerstone at Lacey I, II & III
09.2023 - 11.2025
Administrative Clerk/ Accounts Receivable
McGovern Legal Services
01.2022 - 01.2023
Concierge Manager
Ovation at Riverwalk
01.2021 - 01.2022
Vocational Supervisor
Prime Time Center
01.2017 - 01.2020
Special Education Teacher Assistant
MUJC- Morris Union Jointure Commission
01.2006 - 01.2012
B.A. - Business Administration/Project Management
Devry University
A.A. - Office E-Administration
Katharine Gibbs College