Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ron Bernard Jr.

Fall River,MA

Summary

Dynamic and results-driven professional with a proven track record at Bristol Aging & Wellness, excelling in team leadership and problem-solving. Successfully managed a 27-member team, enhancing service delivery and customer satisfaction. Recognized for fostering a positive work environment and implementing effective training programs, driving operational excellence and team morale.

Overview

16
16
years of professional experience

Work History

Nutrition Program Meal Service Manager

Bristol Aging & Wellness
03.2012 - 04.2025
  • Hired, trained and supervised team of 27 meal delivery workers to meet business goals.
  • Managed a team of 27 meal delivery workers, ensuring timely completion of meal delivery and safety check daily.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.


Customer Service Manager

Cape Medical Supply
05.2009 - 03.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of 5 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Elevated customer satisfaction with detailed training programs for support staff.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Diman Regional Vocational Technical High School
Fall River
06-1987

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Nutrition Program Meal Service Manager

Bristol Aging & Wellness
03.2012 - 04.2025

Customer Service Manager

Cape Medical Supply
05.2009 - 03.2012

High School Diploma -

Diman Regional Vocational Technical High School

Similar Profiles

CREATE PROFILE
Ron Bernard Jr.