Ron Razalan

Work History

Ruby And Associates, Inc., A Degenkolb Company

02.2016 - Current

Provided on-site and more recently remote support for 50+ staff. Provided continuous support for 60+ engineering software suites as well as 30+ productivity applications
Built, customized and repaired computer solutions based on staff requests and company initiatives
Communicated with technology team and CEO to maximize development efficiencies, resolve technology issues, ensure productivity, and to advise and plan for short-term and long-term IT system upgrade needs.
Developed inventory lists as well as annual budget spreadsheets for executives
Coordinated with Managed Service Provider for infrastructure and network issues/upgrades
Provided annual, educational seminars for network and cyber security training for all staff members
Developed various scripting and tools for seamless computer deployments and self-directed client software installs
Administered licensing of all software including licensing servers and cloud-based solutions
Worked with vendors to provide technology improvements in the conference rooms and shared spaces in the office
Migrated on-premise exchange to Microsoft 365 and pushed the move to cloud-based services
Provided individual attention to each staff for 100% remote workforce in response to the pandemic

BrainSurf Informatics

02.2014 - 11.2015

Provided 24/7 remote IT Support for multiple companies primarily plastic injection molding and manufacturing industries
Provided remote extensive phone and email support for any hardware, software, network, mobile, and security related issues
Provided critical, after hours support for urgent matters such as emergency shutdown, coordinating with main contact and telecom/communications providers, and resolved any issues hindering productivity
Provided support and implementation service for multiple engineering software suites including Autodesk, PTC, and IQMS
Administrative support for virtual servers under VSphere (VMWare): Active Directory, DHCP, Print, Exchange, and software licensing
Administered Microsoft 365 and VOIP
Assisted in implementing and modifying procedural checklists that guarantee proper execution of any task

Michigan State University

09.2011 - 11.2013

Provided solutions for any computer and electronic device related problems for 1000s of students and staff
Managed multiple network infrastructures through Linux, Windows, and Macintosh environments
Maintained computational equipment such as desktops, laptops, printers, and various other equipment through repair and refurbishing
Provided support for all major engineering, math, and science computational software (ANSYS, Matlab, Mathematica, Cadence, AutoCAD, Microsoft Office, and multiple others)
Provide support and troubleshoot for mobile telecommunications such as laptops, tablets, smartphones, and various other communication devices
Resolved daily technological questions both hardware and software from all major electronics manufacturers
Provided digital support through email, secure shell, and remote desktop client