Experienced Automotive Service Advisor recognized for improving customer satisfaction through effective communication and detailed service recommendations. Strong multitasking and time management skills contribute to seamless shop operations and team support.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor/Manager
Norseman Oil, Marks Amoco
Eden Prairie, Minnesota
1997.09 - 2006.08
• Improved customer experience through clear support on inquiries and vehicle service recommendations.
• Clarified service options and pricing for customers, improving their understanding and decision-making.
• Resolved customer complaints effectively, supporting prompt and professional issue resolution.
Provided estimates of repair costs to customers and discussed options with them.
• Supported efficient shop operations through organized appointment coordination and technician scheduling.
Supported junior team members to improve performance.
Shop Manager/Service Advisor/Automotive Technician at Regal Automotive GroupShop Manager/Service Advisor/Automotive Technician at Regal Automotive Group