Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ron Roers

Bloomington,MN

Summary

Experienced Automotive Service Advisor recognized for improving customer satisfaction through effective communication and detailed service recommendations. Strong multitasking and time management skills contribute to seamless shop operations and team support.

Overview

9
9
years of professional experience

Work History

Automotive Service Advisor/Manager

Norseman Oil, Marks Amoco
Eden Prairie, Minnesota
1997.09 - 2006.08
  • • Improved customer experience through clear support on inquiries and vehicle service recommendations.
  • • Clarified service options and pricing for customers, improving their understanding and decision-making.
  • • Resolved customer complaints effectively, supporting prompt and professional issue resolution.
  • Provided estimates of repair costs to customers and discussed options with them.
  • • Supported efficient shop operations through organized appointment coordination and technician scheduling.
  • Supported junior team members to improve performance.

Education

Associate of Applied Science - Automotive Service

Dunwoody Institute
Minneapolis, MN
1994-05

Skills

  • Customer service
  • Effective communication
  • Listening skills
  • Time management
  • Multitasking and organization
  • Attention to detail
  • Strong work ethic
  • Automotive knowledge

Timeline

Automotive Service Advisor/Manager

Norseman Oil, Marks Amoco
1997.09 - 2006.08

Associate of Applied Science - Automotive Service

Dunwoody Institute
Ron Roers