Van Ross
Pontotoc,MS
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
North Mississippi Medical Center
01.2019 - Current
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Demonstrated flexibility adapting quickly during peak hours or emergencies prioritizing tasks effectively meeting deadlines.
Substitute Teacher, K-12
Pontotoc City Schools
08.2016 - 05.2019
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Principal/Curriculum Coordinator/Testing Coordinator
Nettleton Public Schools
06.2005 - 12.2015
- Enhanced curriculum quality by collaborating with educators and administrators to review and modify existing programs.
- Developed comprehensive lesson plans for various subjects, ensuring content alignment with state standards.
- Implemented data-driven instructional strategies, resulting in improved student engagement and academic success.
- Evaluated instructional materials, making recommendations for adoption based on relevance and effectiveness.
- Coordinated professional development opportunities for teachers, fostering a culture of continuous learning and improvement.
- Managed resources effectively by overseeing budgeting processes and allocating materials according to needs.
- Established strong relationships with stakeholders, including parents, community members, and external organizations to support student success.
- Conducted classroom observations to assess teaching effectiveness, providing constructive feedback for improvement.
Education
Master of Science - Educational Leadership
Mississippi State University
Starkville, MS05.1999
Bachelor of Science - Elementary Education
Mississippi State University
Starkville, MSHigh School Diploma -
Pontotoc High School
Pontotoc, MSSkills
- Solution Implementation
- Fee Collection
- Documentation Accuracy
- Insurance Verification
- Financial Obligation Determination
- Patient Registration
- Exceptional Communication
- Front Desk Operations
- HIPAA Compliance
- Data Entry Proficiency
Earned employee of the quarter and employee of the year award
I was nominated for both awards by my immediate supervisor. After being nominated, things such as performance ratings, patient follow-up courtesy calls and other day-to-day work-related actions were considered by the voting committee. I am happy to have received this award, which acknowledges the efforts of all employees in similar roles to go beyond the daily tasks to be courteous, kind, and caring.
Timeline
Patient Access Specialist
North Mississippi Medical Center
01.2019 - Current
Substitute Teacher, K-12
Pontotoc City Schools
08.2016 - 05.2019
Principal/Curriculum Coordinator/Testing Coordinator
Nettleton Public Schools
06.2005 - 12.2015
Master of Science - Educational Leadership
Mississippi State University
Bachelor of Science - Elementary Education
Mississippi State University
High School Diploma -
Pontotoc High School
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